Mercedes-Benz of Ann Arbor - Service Center

Very good experience on short notice. Very expensive though. Long wait due to lack of available loner car. Not a good look, especially when I'm shelling out big bucks for the service! Very expensive though. Long wait due to lack of available loner car. Not a good look, especially when I'm shelling out big bucks for the service! More

Quick to get car arranged for service na completed. Friendly faces and good service here. Friendly faces and good service here. More

Always a great experience:-) Shannon is very flexible and goes above and beyond to accommodate the appointments for any kind of service for both of my Vehicles. Triple A, five stars always! and goes above and beyond to accommodate the appointments for any kind of service for both of my Vehicles. Triple A, five stars always! More

The service has improved although the first people that greet you should be friendlier and smiling not looking like they hate their jobs. A loner was available to me this time but not ready. You could st greet you should be friendlier and smiling not looking like they hate their jobs. A loner was available to me this time but not ready. You could still step your service department up a notch. I liked the video of checking my car over but I would have like it even more if you showed me the work actually being done. Nice job of cleaning my car. More

New location is awesome. Large showroom and spacious customer lounge and waiting area. Knowledgeable technicians video everything that is being done to your vehicle so you ca Large showroom and spacious customer lounge and waiting area. Knowledgeable technicians video everything that is being done to your vehicle so you can see the repair/inspection process. Excellent customer service whether in for service or to purchase. More

Great environment and friendly staff. Would’ve appreciated updates of how long I still had to wait but otherwise will definitely be my dealer in the future. Would’ve appreciated updates of how long I still had to wait but otherwise will definitely be my dealer in the future. More

Service was prompt, precise & complete. Loner car was nice. Receptionist was nice and very thorough. Loner car was nice. Receptionist was nice and very thorough. More

The employees were nice. There are many hidden costs you are not made aware of. The service department quote a price and it was doubled when they were done. A month af There are many hidden costs you are not made aware of. The service department quote a price and it was doubled when they were done. A month after the first service after only driving 7000 miles in first year the washer fluid light came on. I was low washer fluid after one month service. I checked under the hood and it looked like they did not even open the hood after charging me over $500 for 7000 miles of driving. I would not recommend this dealership. More

Extremely Disappointed – Theft from My Car During Service I had my car serviced at Mercedes Benz of Ann Arbor, and my experience was beyond disappointing. When I got my car back, I discovered seve Service I had my car serviced at Mercedes Benz of Ann Arbor, and my experience was beyond disappointing. When I got my car back, I discovered several personal items were missing. It’s a violation of trust to think that this dealership would steal from a customer’s vehicle. I met with the General Manager to discuss the situation, and he promised to provide video recordings of the service area to help resolve the issue. However, despite repeated follow-ups, I never received the promised footage. Additionally, I attempted to reach out to the service manager, Ray, multiple times, leaving voicemails, but he never returned my calls. As a result, I’ve had no choice but to file a formal complaint with the Ann Arbor Police Department. I strongly urge anyone considering service at this dealership to stay far away. The lack of accountability and professionalism is astounding. I will never be returning, and I recommend others avoid this place if you value your property and security. More

Called, setup an appointment, had my car diagnosed. $8500 worth of repairs required, no problem as I have a 3rd party warranty. Had the RO (Repair Order) sent to the warranty company who replied same d $8500 worth of repairs required, no problem as I have a 3rd party warranty. Had the RO (Repair Order) sent to the warranty company who replied same day, email was transferred to Shannon Richards for part numbers and similar information, no problem. But then Shannon told my warranty company that I declined all repairs and that there's no open RO without ever contacting me to ask! Okay.. Then, applying a modicum of logic, why would a warranty company be contacting you about an RO that was emailed to them if I declined all repairs? Two weeks later, having called and asked for Shannon half a dozen times in order to reopen the RO I've always been sent to voicemail (where I left a message with my name and number) or had a "message left for her" by another staff member and have never been called back. I guess I have to make a new appointment at a different dealership, have my car re-diagnosed, and have them service it. What a waste of time. Exceptionally incompetent service staff. Left the same review on Google. More