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Mercedes-Benz of Atlanta Northeast - Service Center
Duluth, GA
465 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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465 Reviews of Mercedes-Benz of Atlanta Northeast - Service Center
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September 24, 2025
I was called the “N” word by two employees that threatened me with physical violence, in front of the General Sales Manager, all because I pulled up in the service drive in a Porsche of all things threatened me with physical violence, in front of the General Sales Manager, all because I pulled up in the service drive in a Porsche of all things to schedule a service appointment for a vehicle I bought from this same dealership a few months ago!!!! I am truly at a loss for words on what happened. I pulled up thinking it would make sense to go to the service department to schedule service. I park and open my door and was immediately yelled at by a lot porter for the crime of pulling up in a Porsche!!! You can’t make this up!! I walk around the guy because he has already called me the “N” word twice and said he was going to put his hands on me if I didn’t move my car because it wasn’t a Mercedes Benz…… I’m going to repeat it. The guy said he was going to physically harm me because I pulled up in a Porsche. I walked past him without saying a word to then have this guy follow me inside of the dealership while I was looking for someone to schedule my wife’s cars service appointment. I finally had enough and went to find the general manager since he stated he was the service manager, which I didn’t believe but I didn’t want any more conflict with him. I found the general sales manager and let him know what was going on, I pointed out the guy, and at this point a crowd of other service people had formed. In front of the General Sales Manager I was called the “N” word no less than 4 times by two different people and threatened with violence again!!! By now two people! The manager then asked me to come inside and he apologized but then did nothing. He stated he would get someone to schedule the service, which no one did, and then out of fear of what his employees would do to me he escorted me to my car. I never once said any derogatory words, nor did I threaten anyone!!! I just wanted to schedule service!! That’s it!! THE MOST UNPROFESSIONAL EXPERIENCE I HAVE EVER HAD TO EXPERIENCE IN MY ENTIRE LIFE. I have never been called that word before, or threatened by someone….ever!!!! I bought this Mercedes Benz here at this dealership!!!! Do not buy at this place at all. More
by Edgar Beltran
September 22, 2025
Mercedes Benz of Atlanta North East was a pleasure to work with and was very efficient. The entire experience was great! work with and was very efficient. The entire experience was great! More
by lwells056
Employees Worked With
September 18, 2025
Christy is professional,knowledgable, friendly and honest. By far the best advisor at this dealership. Always happy to help and takes the time to listen to any concerns. She informs you of potential p honest. By far the best advisor at this dealership. Always happy to help and takes the time to listen to any concerns. She informs you of potential problems,but never pressures you into getting repairs. I'm happy that she came back! More
by Artelia
September 15, 2025
Taylor is the best service advisor. She is extremely professional and knowledgeable. A great asset for the dealership She is extremely professional and knowledgeable. A great asset for the dealership More
by izadnia
Employees Worked With
September 08, 2025
I would recommend the service department, It was easy to make an appointment, service was quick and Bobby was friendly and knowledgeable. to make an appointment, service was quick and Bobby was friendly and knowledgeable. More
by Chase
Employees Worked With
September 04, 2025
I started visiting this dealership approx 3yrs ago and Angela Yeo has been my Rep since then. She has proven her dedication to providing excellent customer service and support. Great communication with fa Angela Yeo has been my Rep since then. She has proven her dedication to providing excellent customer service and support. Great communication with fast and reliable professional skills. Angela keeps me informed on repairs & costs including making sure that my car is ready within timely manner. Highly recommend Angela and also the dealership!! More
by COMMY
Employees Worked With
August 17, 2025
You are charging too much on repairs and part price in the local market your price differs by 400 times the local market your price differs by 400 times More
by TSR
Employees Worked With
August 16, 2025
I would highly recommend this dealership. Easy to set up an appointment and the team was excellent with communication. I would definitely be using them in future. Easy to set up an appointment and the team was excellent with communication. I would definitely be using them in future. More
by Prateekjuneja
Employees Worked With
July 31, 2025
The cost of repairs is very high. Please look into the repairs carried on my car that’s abnormal. Please look into the repairs carried on my car that’s abnormal. More
by sajid.nazir
Employees Worked With
