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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
295 Reviews

295 Reviews of Mercedes-Benz of Des Moines - Service Center

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May 22, 2025

Everyone was very helpful and explained things in detail. My key was made and returned to me faster than was predicted. The service team is wonderful. More

by parkernicole067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025

Everyone was extremely helpful and explained things to me in depth. The place is well kept and beautiful. More

by parkernicole067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025

The customer service team, the dealer maintenance team, and everybody that assisted on fixing my car was professional and courteous More

by PJT
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025 -

Mercedes-Benz of Des Moines responded

It's great to hear that our team here at Mercedes-Benz of Des Moines provided you with professional and courteous service. Thank you for sharing your experience! We look forward to welcoming you back again next time.

May 14, 2025

I took my car in got oil change quick and easy very pleasant professional person More

by jackie1242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Mercedes-Benz of Des Moines responded

It is great to know that you were able to visit for a quick oil change here at Mercedes-Benz of Des Moines! We are pleased that our team provided you with a pleasant and professional experience and look forward to welcoming you back again in the future.

May 14, 2025

I’m impressed by this dealerships’s fast and reliable service! Highly recommend for any Mercedes-Benz car needs. More

by Mh274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Mercedes-Benz of Des Moines responded

Thank you for the recommendation! We're happy to hear that our fast and reliable service at Mercedes-Benz of Des Moines impressed you. We look forward to assisting with any future needs!

May 07, 2025

Excellent service , had a problem with my sprinter on my way back home from a road trip . Service advisor Michael Thurman and the tech add me fixed and out back on the road in no time . . More

by Base Camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal turman
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May 08, 2025 -

Mercedes-Benz of Des Moines responded

We're happy to hear that Michael and the team at Mercedes-Benz of Des Moines got you back on the road quickly! Thank you for sharing your experience, and safe travels ahead with your Sprinter!

May 07, 2025

Premium quality dealership for premium customers and their premium cars. They go above and beyond. More

by PRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael - Service Rep
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May 08, 2025 -

Mercedes-Benz of Des Moines responded

It is wonderful to know that you were provided with amazing service by our team here at Mercedes-Benz of Des Moines! Your recognition of our team's efforts means so much to us. We look forward to welcoming you back again in the future!

April 26, 2025

Mercedes service is awesome. Always takes excellent care of me. I dropped my car off. They took me to my work place and promptly picked me up at scheduled time. My car was ready More

by Doreen.blunck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Mercedes-Benz of Des Moines responded

Thank you for sharing your experience with Mercedes-Benz of Des Moines! We're happy to hear that our team provided excellent service and made the process convenient for you. We look forward to assisting you again in the future!

March 15, 2025

It was a sensor, was under warranty got it done quickly and was great. Thanks More

by Paul Schulte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal in service
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Mar 17, 2025 -

Mercedes-Benz of Des Moines responded

Thanks, Paul, for your great review of your time here at Mercedes-Benz of Des Moines! We are glad to know that your sensor was fixed quickly, and you are pleased with your experience. Let us know if you have any questions and we hope to work with you again in the future!

March 14, 2025

Mike, the service advisor, and the technicians follow through on promises and did a fantastic job. Came in for subsequent service and issue was corrected on the spot. Great service! More

by Leviticus55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Thurman
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Mar 14, 2025 -

Mercedes-Benz of Des Moines responded

We're ecstatic to hear that Mike and our team at Mercedes-Benz of Des Moines provided you with fantastic service! It's great to know your issue was resolved promptly. Thank you for sharing this feedback!

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