Mercedes-Benz of Escondido

The worst experience at this dealership they sold me a clapped out 2019 Mustang GT salesman said that it was a reliable vehicle. He lied. clapped out 2019 Mustang GT salesman said that it was a reliable vehicle. He lied. More

I strongly advise against doing business with Mercedes-Benz of Escondido. My experience spans several years and reflects a consistent pattern of misrepresentation, poor service quality, and compl Mercedes-Benz of Escondido. My experience spans several years and reflects a consistent pattern of misrepresentation, poor service quality, and complete lack of accountability. It began with the purchase of my vehicle in August 2022. The salesperson provided materially incorrect information about vehicle pricing, features, and equipment. I later learned that several statements made during the sale were simply untrue. Between 2022 and 2025, service quality was extremely poor. One warranty-covered issue was brought to this dealership three separate times and was never fixed. I ultimately took the vehicle to a different Mercedes-Benz dealership, where the issue was diagnosed and resolved immediately. At the time I purchased a prepaid maintenance plan, the finance department assured me that loaner vehicles were included. While this may be true on paper, in practice the dealership never had loaners available, making the promise effectively meaningless. The final issue—and the reason I am writing this review—was the dealership’s failure to process refunds. On November 20, 2025, I submitted fully signed cancellation paperwork for a prepaid maintenance plan and a Zurich Shield product. Despite four written follow-ups (Dec 1, 8, 16, and 19), the dealership provided no confirmation, no reference numbers, and no response. Phone calls went unanswered and voicemail boxes were full. I was forced to escalate the matter directly to Mercedes-Benz Financial Services, Zurich, and Mercedes-Benz USA corporate, who are now following up due to the dealership’s non-responsiveness. This experience ultimately led me to switch brands. I now own a BMW and the difference in transparency, service quality, and professionalism has been night and day. If you choose to do business with Mercedes-Benz of Escondido, document everything carefully and be prepared to escalate. My experience shows that once money has been collected, follow-through cannot be relied upon. More

Thank you for your support and excellent condition of my beautiful MB. Experienced some difficulties with contract interpretation, but efforts from management rectified my concern. THANK YOU! beautiful MB. Experienced some difficulties with contract interpretation, but efforts from management rectified my concern. THANK YOU! More

DO NOT BUY USED FROM MERCEDES-BENZ OF ESCONDIDO — $15,700 OF CRITICAL MECHANICAL ISSUES FOUND 6 WEEKS AFTER PURCHASE I purchased a used BMW X5 from Mercedes-Benz of Escondido on May 11, 2025. Less than 48 OF CRITICAL MECHANICAL ISSUES FOUND 6 WEEKS AFTER PURCHASE I purchased a used BMW X5 from Mercedes-Benz of Escondido on May 11, 2025. Less than 48 hours after driving it off the lot, I received my first engine oil warning. Since that time, the vehicle has been consuming approximately 2 quarts of oil every 1,000 miles, which is unacceptable for a car that was supposedly inspected and certified as roadworthy. I brought it to BMW of San Diego for a diagnostic inspection on June 20, 2025. Their findings were deeply concerning: Transfer Case Malfunction & Worn Front Differential Driveshaft — $9,416.16 Upper Oil Pan Gasket Leak — $6,329.83 These repairs total $15,745.99 and were all flagged as requiring immediate action. These are not minor issues — they are critical drivetrain and oil system failures that should have been caught before the sale. These findings directly contradict the multi-point inspection completed by Mercedes-Benz of Escondido before they sold the car to me. It is simply not plausible that all of these issues developed in the six weeks since purchase — especially when the oil warning began the day after I drove the car home. As long as this review remains up, it means Mercedes-Benz of Escondido has not taken responsibility or addressed my concerns. I urge any potential buyers to be cautious. This dealership sold me a vehicle with nearly $16,000 in immediate mechanical issues, and I am asking for some accountability. The dealership is absolutely gorgeous and the staff were very friendly and hospitable, however this experience has shown a clear failure in transparency, quality control, and customer protection. More

Veteran scammed by shady tactics. Hidden fees, moving goalposts, zero integrity. Avoid this dealership completely. Hidden fees, moving goalposts, zero integrity. Avoid this dealership completely. More

One of the poorest run dealerships I’ve encountered. Caught service advisor in several lies during our service. Asked to have service manager contact me. They never did, left 3 messages on Service manag Caught service advisor in several lies during our service. Asked to have service manager contact me. They never did, left 3 messages on Service managers voicemail and they never called back. Seems the poor attitude towards taking care of customers starts at the top. If they cared they would at very least call back but they never did. It’s a shame was hoping to establish a relationship with a dealer but now I’ll have to drive to Carlsbad or Kearny Mesa. More

In December, I traded in my 2016 Range Rover at Mercedes-Benz of Escondido for a 2025 AMG GLC 43. The sales manager, Moby, offered $15,000 for my trade-in, which they later resold for $21,999. I wa Mercedes-Benz of Escondido for a 2025 AMG GLC 43. The sales manager, Moby, offered $15,000 for my trade-in, which they later resold for $21,999. I was also told I had to buy $3,000 in warranties—only to later learn from other dealerships that these were optional. I contacted GM Nathan Salib several times with no response. The lack of honesty and poor customer service has left me disappointed and frustrated. This experience was unacceptable, and I don’t want others to go through the same. More

Sales person Amir and entire sales manager staff are handlers of horrible customer service. They are the definition of sleazy. Nice when asking and horrible after buying. I wish the experience was bette handlers of horrible customer service. They are the definition of sleazy. Nice when asking and horrible after buying. I wish the experience was better and hope it if you try to buy a car from them More

Poor customer service, lots of miscommunication between employees, at first they treat you good once you purchase & any issue arises with your vehicle they treat you diffrently with attitude & very rude, t employees, at first they treat you good once you purchase & any issue arises with your vehicle they treat you diffrently with attitude & very rude, to top it off i was sold a C300 that has factory defective issues, but since i drove of the premises now i have to deal with it, how is that my fault! who wants to buy a brand new vehicle & have to have issues with it so soon that only speaks for its quality, had a bad experience with sales manager moby neither him nor sales manager ellan where able to meet my needs & concerns. Mercedes of escondido does not make customers satisfaction a priority! i would not reccomend this location at all! More

Terrible customer service. No loaner car. They didn’t even clean my vehicle upon returning. I would not recommend Escondido Mercedes to customers! No loaner car. They didn’t even clean my vehicle upon returning. I would not recommend Escondido Mercedes to customers! More