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Mercedes-Benz of Florence
Florence, SC
39 Reviews
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39 Reviews of Mercedes-Benz of Florence
June 27, 2020
I had a great experience. Everyone was very nice and polite. I felt like I was treated with first class. services from getting my car oil change to a courtesy ride to and from the mall. polite. I felt like I was treated with first class. services from getting my car oil change to a courtesy ride to and from the mall. More
by brown.teresa14
Employees Worked With
James Albert Holde
Helpful June 20, 2020
overall service was great Jay Holder did a great job sitting up the service on my vehicle from start to finish. .Very professional and the facility was top notch Jay Holder did a great job sitting up the service on my vehicle from start to finish. .Very professional and the facility was top notch More
by earnest_roland@yahoo.com
Employees Worked With
Jay Holder
June 18, 2020
Great Customer Service I have been a customer for over 15 years and their service team has always gone out of their way to make sure they provide exceptional customer servic I have been a customer for over 15 years and their service team has always gone out of their way to make sure they provide exceptional customer service. Highly recommend. More
by Happy Customer
Employees Worked With
Most recently, Marty and Jay
June 01, 2020
Took my GLC300 in for Oil change! I was offered a shuttle ride around town while I waited! Everything went perfect! Car was also cleaned even with it raining! Thanks great job. ride around town while I waited! Everything went perfect! Car was also cleaned even with it raining! Thanks great job. More
by rascalnzack
Employees Worked With
Marty
January 21, 2020
Excellent customer service. I will not take my vehicle any other place to be service. The waiting room is always clean and accommodating. My service Manager is always ready to check me in when I arrive any other place to be service. The waiting room is always clean and accommodating. My service Manager is always ready to check me in when I arrive More
by Mccown675
Employees Worked With
Jay Holder
August 13, 2019
Purchased first Mercedes GLE350 Purchased my first Mercedes from Five Star in Florence and Ash made it such a great experience. Traveled from out of state and the process was quick a Purchased my first Mercedes from Five Star in Florence and Ash made it such a great experience. Traveled from out of state and the process was quick and easy. Definitely would recommend Five Star and ask for Ash!! More
by Mary from Alabama
Employees Worked With
Ash Bhojwani
August 06, 2018
Marty League Exhibited Excellent Customer Service!!!!! "HONESTY..INTEGRITY..RESPECT..EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind and best describe my recent experience with Marty League "HONESTY..INTEGRITY..RESPECT..EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind and best describe my recent experience with Marty League at Mercedes Benz in Florence. Thank you for the exceptional customer service provided on August 1, 2018 when I first arrived at Mercedes Benz in Florence I was greeted by a kind and very nice sales person who answered my questions and ease all my concerns I had. He assured me that I did not need service until so many miles and even showed me where to look for the miles. He then informed me that Marty was my representative who had scheduled me for recalls...No pressure...No gimmicks on pricing which was NO CHARGE. Just a fantastic and amazing business atmosphere where a hand shake still exists and means something, and pride in ownership is apparent and demonstrated. I would like to express my gratitude for Marty going the extra mile and ensuring that everything was accurate and appropriate with my service by texting me as I entered the waiting room to ask if I was ok and if I needed anything to please let him know which a very nice touch was. Marty exhibited genuine kindness while he was assisting another customer and still made sure I was being taken care of. I will definitely tell a friend, and so on and so on. No need for big expensive advertising, your reputation speaks for itself. First class bar none! I will definitely be back to have my car service! Ella Mathis James More
by Msella
Employees Worked With
Marty League, Customer Service
May 30, 2018
Mr. Marty in the Service Department is Excellent!! This is my first Mercedes< I drove a jaguar for 10 years. I was not sure of what to expect in terms of servicing vehicle. Mr. Marty in the service dep This is my first Mercedes< I drove a jaguar for 10 years. I was not sure of what to expect in terms of servicing vehicle. Mr. Marty in the service dept. held my hand and guided me thru the process and he was just as wonderful in person as he was on the phone. I consider him an asset to your company. He was courteous and professional. I really appreciate the way he answered all of my questions because it's all new for me. I heard Florence was better than Columbia for service from several people in my hometown that come to Florence, that's why I chose Florence also for my service. More
by Pink Lady Pinkney
Employees Worked With
Mr. Calvin in Warranty was also nice and professional. Mr. Marty sent me to him.
March 12, 2013
This review is for the Mercedes service and sales. Many This review is for the Mercedes service and sales. Many times I see people rating a dealership based on their experience in the sales dept. However, This review is for the Mercedes service and sales. Many times I see people rating a dealership based on their experience in the sales dept. However, once the sale is done, papers are signed you then are forever more handled by the service dept. So, here's my review which has to do with both. I was returning to my home state from a short trip from Florida. In the we hours of the morning my rear tire on my SL500 blew out. Since the spare isn't a full size with a speed rating of just 50mph and some 700 miles to go, I knew I needed to find a new tire. Being a Saturday I also knew I needed to get this done before 4pm. Otherwise I'd be stuck till Monday. After making well over a dozen calls I managed to reach Kristina Herman at Five Star, she tirelessly looked for a replacement tire in my size to get me home. I managed to drive some 100 miles to her dealership up I95 I pulled in and they had nothing, except she had an idea. Now, most reasonable dealers would make a few phone calls to tire shops and ask. Once they got the "Don't have it in stock but I can get it for Monday" talk they would go back to the customer and say sorry, there is nothing I can do. NOT Kristina, she had an idea remember? She searched each car at the dealer matching sizes, none matched. When I got to the dealer and Kristina was looking for ONE tire she discovered due to a alignment issue I needed TWO rear tires. Kristina talked with the Mercedes Sales Manager Teresa Semmler, Seems as luck would have it, Teresa owns the same car as I do just one year newer and had another set of tires and rims she was going to install on her SL but hadn't gotten the chance to. Teresa along with another co-worker drove to where she had her new tires and rims and I was going to purchase her current tires, which had less mileage than my current bad tires. HOW re leaved and over joyed was I? I was going to be getting back on the road and be home that day!!! Delighted and amazed on how much effort Kristina put in to making this happen. I was hit with another bombshell. Kristina told me that all I'd be paying for is the mount of the tires, Teresa GAVE me her tires! OMG, REALLY?!?!?!?! I don't know this person, I have never met these people to be given such care and to receive such charity. I was at a loss for words, the only words that was capable of coming out over and and over was "Thank you" The tech swapped out the tires and I was given the billI couldn't be happier to pay it. The sales reps I met and talked with were more than polite, the other people at the dealership were also nice and welcoming. I would gladly go back and buy a Mercedes from Teresa, just to say thank you to her again. Kristina is one of a kind. One to be cherished. Please remember something whenever reading a review, character isn't measured when everything is going right, it's measured when everything fails, it's whats done handling that failure determines the quality of a dealership. More
by DavidFairlie
Employees Worked With
Kristina H and Teresa S
