Mercedes-Benz of Fresno

I am super Disappointed with the overall culture and customer experience as a first time customer. Upon taking my vehicle to the dealership for an oil change I will admit I expected a little more engage customer experience as a first time customer. Upon taking my vehicle to the dealership for an oil change I will admit I expected a little more engagement from the team. I wasn’t greeted by anyone until my advisor approached my car. When I sat in the lounge awaiting the service completion I observed other guests being greeted and offered snacks and beverages staff coming in and out of the space talking with them. However ironically no one made contact or bothered to say hello. Finally I engaged Ali and shared my concern in that I had watched him bounce around in the space and take initiative to offer beverages and snacks to other guest and not once did he ask me. Fed up with the experience I finally asked him if there was a reason this was so? He apologized and said that he was sorry that it happened that way. Instead of taking ownership and turning around the situation I found it disgusting that Ali passed blame that the location was working on the culture there, had decreased staff and was working on the space in general. Hear me well it doesn’t matter what excuses were given or why members did not take time to make eye contact or create a better customer engagement but your lack thereof was felt by a first time visitor who will identify another service provider even if I have to drive further. To spend a nickel with anyone let alone almost $200 today on an oil change and receive the lack of service and engagement is absolutely horrible. Super disappointed won’t be returning and will spread the word to others. Honestly I was told not to make the appointment but I figured it would be different- so sad it wasn’t. More

I would like to give a shout out to Mike B from Service advising as he perfectly embodies the three principles of being disingenuous, dishonest, and apathetic. He is everything that is the antithesis of cu advising as he perfectly embodies the three principles of being disingenuous, dishonest, and apathetic. He is everything that is the antithesis of customer service. Mike was uninterested and disingenuous when I told him I wanted to take my broken car to another service location because the service quote Mercedes gave me was too expensive considering how old my vehicle is. He gave me no other options, nor did he try to work with me, and instead I was given a look of disdain and treated as if I was stupid. I was fortunate enough to have met Mr. Lamont who was concerned for my broken sounding car and my safety, and did his best to negotiate the price with me and ultimately convinced me to keep my car with them for service. BUT I regret that choice. When I had ultimately decided to go ahead with the repair on a Wednesday, I had been told it would be ready by Friday by Mike. When Friday came by, no one from Mercedes reached out to me about the status of my car and I had to call them myself to ask what was the situation. It was only when I had called that Mike told me only the parts had just came through and my car hasn't been worked on yet, so it would not be ready until the following Monday. When I mentioned to him that he was the one who told me my car would be ready by Friday when I originally decided to go ahead with the service, Mike not only gaslighted me but denied that he ever said that. There was no accountability to even admit his own mistake or miscommunication. As a result of his miscommunication, this has costed me several days worth of Uber/Lyft rides. Lastly, on the day of pick up, as if it were even remotely appropriate, Mike had thought it would be smart enough to make a joke about my financial status given my employment. "Oh, if you're a [my job], why didn't you just pay the full price then, haha" I shouldn't have to explain that everyone comes from different backgrounds and I didn't come to Mercedes to have to explain my own financial situation to anyone and be looked down on. I came to Mercedes because I have before in the past to other Mercedes service locations (not the Fresno one) and I care for my car that I have been driving and dependent on for a long time. Mike has demonstrated to be apathetic to any customer given his reputable history of repeated terrible reviews here on Google. Unless I am blind or someone cannot read, it is amazing that he still has a job there at Mercedes. It has been clear that someone has not learned "if there is nothing good to say, then just shut your mouth." Mr. Lamont thank you for your customer service. It is something that Mike has yet to learn and add to his vocabulary. I hope you plaster this review next to his desk as a reminder of how much of a great employee he is and how much he means to Mercedes. He truly goes above and beyond treating his customers poorly. It's amazing that he is one of the first faces you will see if you try to bring in your car for repair. I would rather have driven my broken car and crashed than to be serviced with Mike. This is just utterly very unprofessional service, especially at a Mercedes dealership. I would NEVER come back again because of how degrading and irresponsible Mike was. More

DO NOT BUY HERE. One of if not the scummiest dealerships I’ve ever dealt with. Make sure you check your wheels they love to do cheap half xxx repairs on them. Yvette One of if not the scummiest dealerships I’ve ever dealt with. Make sure you check your wheels they love to do cheap half xxx repairs on them. Yvette Vega will ghost you as soon as anything comes up. Eric Souza will act like he is helping you and will go ahead and do CHEAPEST possible option to get you out of their way. Armand will refer you to the WORST shops possible with the cheapest and most unprofessional results and then ghost you as well. Not even a single check up. I signed a due bill to remove the smoke smell from the vehicle we purchased and so far all I’ve gotten was a broken lamp and a ruined headliner. I repeat DO NOT work with these people. Yvette, Eric and Armando, HORRIBLE. More

BEWARE! !! Reject the overpriced LOJACK…Almost EVERY car in the market these days have sophisticated computers & come with anti-theft devices / built-in GPS a !! Reject the overpriced LOJACK…Almost EVERY car in the market these days have sophisticated computers & come with anti-theft devices / built-in GPS and/or “black-box”…Especially a TESLA. Dunno about buying a new car at Mercedes Benz of Fresno, but I’m guessing it’s the same experience & they try to slide-in the marked-up LOJACK. My sales reps were Denise & Rohit. More

We just traded our cls amg 65 for a GT amg55 and Mehti was very helpful He knew the answers to many of our questions. We had a very positive experience . We thank the entire team We have been custome was very helpful He knew the answers to many of our questions. We had a very positive experience . We thank the entire team We have been customers for over 19 years More

I’ve been a loyal Mercedes-Benz owner for years. Recently, I made the drive from Hanford to Fresno specifically to look at a GLE450 I was interested in from their online inventory. Upon arriving at Recently, I made the drive from Hanford to Fresno specifically to look at a GLE450 I was interested in from their online inventory. Upon arriving at the Fresno dealership, I spent over 20 minutes walking around the lot, fully expecting someone to come greet me or offer assistance. Not a single person acknowledged me. Instead, I noticed a group of at least six salesmen standing in a circle, laughing, smoking, and chatting, completely oblivious to a potential customer walking right in front of them. I even went as far as circling a car near them multiple times, and at one point, stood there staring directly at them, waiting to be helped—still, no response. Frustrated, I went inside to speak with the sales manager, only to be made to wait yet again. This experience made it clear that the team at Mercedes-Benz of Fresno is not interested in doing business. If you value your time and respect, do yourself a favor and skip this location. I’d recommend Bakersfield or San Luis Obispo instead, where your business might actually be appreciated. More

Rohit sharma was excellent to explain everything Really great work Nice guy Nuce to have deal with him great work Nice guy Nuce to have deal with him More

We had a great experience during our transaction today. Mo gave excellent customer service worked to get a deal of a finance option. Tony in the finance office made sure everything was understood and in or Mo gave excellent customer service worked to get a deal of a finance option. Tony in the finance office made sure everything was understood and in order and then we were on our way! Thank you for the great experience! More

Yvette Vega at Mercedes provided outstanding assistance throughout the car-buying process. Her expertise, patience, and dedication truly made a difference in helping me find the perfect car. A big thank yo throughout the car-buying process. Her expertise, patience, and dedication truly made a difference in helping me find the perfect car. A big thank you to Yvette for her exceptional service More

Purchasing a vehicle here was a nightmare, but we were in a pinch so we did it. I wish we would have gone elsewhere. It has been 3 weeks since we bought the car and are still waiting for copies of the paperw a pinch so we did it. I wish we would have gone elsewhere. It has been 3 weeks since we bought the car and are still waiting for copies of the paperwork and a response as to how they are going to take care of something that was broken (but not disclosed) when the car was bought. We have called, texted, left recorded messages and messages with employees but have never heard back from anyone. I would not recommend doing any type of business with this dealership. More