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Mercedes-Benz of Fresno - Service Center

Fresno, CA

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34 Reviews

34 Reviews of Mercedes-Benz of Fresno - Service Center

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June 02, 2023

Good Job service and sales. Very pleasant experience, the service adviser lady was very professional. More

by calking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gino Castillo
Jun 14, 2023 -

Mercedes-Benz of Fresno responded

We're so happy you had a great experience with our servicer advisor during your visit! We hope to serve you again soon.

May 12, 2023

Took my car in for a recall issue and a set of new tires. Service Rep took very good care of me upon my arrival and made sure all the issues would be addressed. Car was ready for pickup at the end of the day More

by danisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Puga
May 15, 2023 -

Mercedes-Benz of Fresno responded

We're so happy to hear that you had an amazing experience with our dedicated team! Thank you so much for the kind words, we really look forward to seeing you again soon.

May 05, 2023

Abel was very informative and communicated with me on a timely manner. Made sure that everything was taken care of for me. More

by Dpglock2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Lara
May 08, 2023 -

Mercedes-Benz of Fresno responded

That's fantastic, we're glad that Abel was able to take care of you during your visit! Thank you so much for coming in to see us, we look forward serving you again soon.

April 18, 2023

Took my car in on a Wednesday, it wasn't looked at until Thursday afternoon. Received update after I inquired about one @12:30. @3:30 received another update which was a half hour after I inquired again @3 More

by Kelkat711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Aguilar, service advisor Jeremy, the service manager
Apr 18, 2023 -

Kelkat711 responded

Well, what does one say when they are told $350 in rental fees will be taken off bill and the bill was already $700 dollars more than estimate stated, then when you receive a refund for paying for an unnecessary service, but the business actually takes back the money for the rental car, you have to wonder about their work ethics. This is the type of behavior I work on with the TK students I teach. It is beyond anything I can comprehend, how this company still gets business. I was literally having to banter with them over $350! You would think that is chump change to them and besides THEY OFFERED IT! Good luck to you. I am off to my next platform to write another review for Mercedes Benz of Fresno!

Apr 18, 2023 -

Mercedes-Benz of Fresno responded

We've received this complaint through other channels and have addressed them fully there.

Apr 19, 2023 -

Kelkat711 responded

I am just letting the people know what type of service I received when I took my car to Mercedes Benz of Fresno service department. I am going to make sure as many people as possible hear what happened. And this is not a complaint! You didnt even read my complaints. This is a review of the service I received from Mercedes Benz of Fresno. I am just keeping the public informed. It's just the facts. You should get YOUR facts straight or make it right.

April 08, 2023

My eco stop/start system was not working. It turned out that the battery I recently purchased was bad so there was no charge. I was happy it wasn't something major. I always feel confide More

by cbalad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Lara
Apr 10, 2023 -

Mercedes-Benz of Fresno responded

We really appreciate the kind words, thank you so much for taking the time to share your experience with us. We look forward to serving you again in the future.

April 06, 2023

Staff very friendly and professional as always. They always seem to be able to take care of all of my problems quick and kindly. No loaner available but they reserved and rented me a car, then gave More

by jerrypiona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Gamez, all of the guys who receive the car.
Apr 07, 2023 -

Mercedes-Benz of Fresno responded

We're thrilled that you had an exceptional experience with our dedicated team! Thank you for taking a moment to share you kind words with us, we look forward to serving you again in the future. Thank you!

April 03, 2023

Attentive, Friendly service from very friendly people! Appreciate the good service and the loaner car! More

by lorimascarenas
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 04, 2023 -

Mercedes-Benz of Fresno responded

That's great to hear! We're so glad that our team could provide you with an excellent experience while your vehicle was being serviced. Thanks for coming in!

March 24, 2023

Not upfront about repair cost. Was told all 4 tires needed to be replaced at 24990 mileage. The car had a little over 8,000 miles when leased. We were asked if the car had new tire More

by DeRouchey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Puga
Mar 25, 2023 -

Mercedes-Benz of Fresno responded

Thanks for sharing this information about your service visit. We're sorry we didn't deliver a positive guest experience for you on your service visit. A used car with 8,000 miles at purchase typically wouldn't have needed new tires, so it's highly likely the tires had 8,000 miles on them when you acquired the car. You're not at fault for anything here. The tires on your car with 25,000 miles simply needed to be replaced. Driving in town has a much greater impact on tire wear (and other components) than highway driving, Frequent acceleration, braking, and turning, along with the lower maintenance level of local streets vs. highways, all combine to grate the surface of your tires more rapidly in town. We don't offer the Spring Service offer at the service counter because that is a direct-to-consumer offer from Mercedes-Benz. Only select owners received that offer from the manufacturer. This is why they try to make it clear we need to see that offer at check-in. They don't provide a path to redeem if afterwards. We apologize for not communicating these things better on your visit. We work hard to provide a first-class, respectful experience to all of our guests, but it's clear we failed to do that on your visit. We will use your comments to improve our interactions with future service guests. If there's anything further we can do for you, please don't hesitate to speak with our Service Manager, Jeremy Farminer, by calling our dealership at 559-438-0300.

March 17, 2023

Quick, honest and friendly service from top to bottom. Very efficient and knowledgeable. Like seeing a long, lost friend! More

by kron100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Mar 20, 2023 -

Mercedes-Benz of Fresno responded

What a lovely thing to say! Thank you for sharing your experience with us, we look forward to serving you again soon.

March 04, 2023

Oscar provides excellent customer. If I have a question regarding the service, he is very patient, explains & answers my questions. More

by Mariaelena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Aguilar
Mar 06, 2023 -

Mercedes-Benz of Fresno responded

We're happy to hear that our team could answer all of your questions! Thank you for taking a moment to share, we hope to serve you again soon.

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