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Mercedes-Benz of Fresno - Service Center

Fresno, CA

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34 Reviews

34 Reviews of Mercedes-Benz of Fresno - Service Center

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March 01, 2023

Professional costumer service and mechanikal work. During the last 25+ years I’ve never been disappointed in the quality of the dealership. More

by potorke45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Mar 01, 2023 -

Mercedes-Benz of Fresno responded

That's fantastic to hear, we're glad to have been able to serve you for so long. Thank you for the kind words, we look forward to seeing you again soon.

February 21, 2023

Brandon does a great job to make sure your vehicle is serviced properly, the car was done on time and running properly. More

by mikew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 28, 2023 -

Mercedes-Benz of Fresno responded

That's amazing news! We are so happy that our team was able to provide you with a fantastic experience, and we hope to have the pleasure of serving you again in the near future.

February 17, 2023

Very on time for appointment scheduled, friendly and able to perform job in a timely manner and very friendly. More

by abrego.alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
Feb 28, 2023 -

Mercedes-Benz of Fresno responded

We are delighted to hear that you had a great experience! Our team is thrilled that we were able to deliver an outstanding service, and we look forward to serving you again in the future.

June 01, 2022

I am extremely satisfied with the service I received at Fresno Mercedes. All the personnel are wonderful and pay such attention to detail. Special thanks to Brandon Puga, who did an exemplary job of infor More

by Claudia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Puga
October 26, 2020

In January I was traveling in my 2018 Pleasureway Plateau TS when I suddenly lost power and pulled over to the side of the road. I had recently hit 20000 miles on the odometer. I had roadside assistance come More

by smscott744
Recommend Dealer
No
Employees Worked With
Russ V
January 02, 2019

AVOID THIS PLACE IF YOU HAVE AN OPTION A)Took my car for a recall fix(Air bag), scheduled with the service department on friday, i was told it will be ready by monday...i went there on mond More

by Ppassword.06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
*****WHO EVER WAS MY SERVICE ADVISER*******
Jan 04, 2019 -

Mercedes-Benz of Fresno responded

At Mercedes-Benz of Fresno we strive to give the best service to every customer and sincerely apologize for the lack of quality service that you received. Kevin Ryan, our Service Manager, has been alerted of this issue and will look into a more exact ETA for you to get this recall accommodated and would like to touch bases, is there a contact number that works best?

January 25, 2018

Service interval for vehicle purchased at this dealership Outstanding customer service, knowledge, and attention to detail. Sales, service and customer satisfaction representatives are all impressive. Highly More

by vicperrymd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Carrillo, Etin Omwanghe, Cecilia Nguyen
January 19, 2018

The NO service center Never will recommend this dealership. Horrible experience in the service department, no calls, kept my car overnight without a loaner car (or even off More

by Autoexpert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Jan 22, 2018 -

Mercedes-Benz of Fresno responded

Dear AutoExpert, When we see reviews like this, it really catches our attention as we are committed to providing exceptional service experiences for our customers. If we have failed in providing that experience, we would love a chance to sit down with you and discuss your situation, and see what we could do to make things right. Please contact us at your earliest convenience, and we can schedule a time for our management to meet with you personally.

December 29, 2017

Service with vehicle She is such a great and beautiful person and so helpful she puts her customer 1st and that’s what it’s all about keep clients and customers content More

by Toothfairy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Nguyen
December 19, 2017

Bad customer service Adviser told me 1hr wait but I took me 3 hrs and he didn’t even apologized instead he made joke abt it stupid service. Never going there again More

by Sanmol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Coquillette
Dec 19, 2017 -

Mercedes-Benz of Fresno responded

Thanks for bringing this to our attention. We will be in touch with you to help clear up this issue and apologize for any inconvenience.