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Mercedes-Benz of Greensboro

Greensboro, NC

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2 Reviews
Call Dealership (336) 856-1552

819 Norwalk St

Greensboro, NC

27407

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2 Reviews of Mercedes-Benz of Greensboro

May 13, 2025

This dealership is the worst because they lie to the customer about work and how long it takes to complete the job. I ordered a center console and I was told that it would take 4 hours but then they tol More

by Maurice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Graves Paul franse
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May 13, 2025 -

Mercedes-Benz of Greensboro responded

Maurice, I'm sorry to hear about your experience with the service time estimate. We strive for transparency and efficiency in our work, so it's concerning to learn we've left the wrong impression. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Paul Franse - Service Manager - 336-8561552

May 13, 2025 -

Maurice responded

You know its really a shame it had to go to this level because i was a customer that patronized this dealership all the time and soeant alot of money at this dealership and never questioned the work that was done and now i dont trust nothing that you or that service advisor Mark graves has to say because he even lied to me about that console and then to say he was looking out for me on that job to remove it total liea and not to be trusted just know all money is not good money so you cant rob people and think its ok i was going to bring him down there with me so he can show you its 4 screws to remove and the console was out and back in and a total of ten minutes now you tell me how is that an oversight and then to say that you are being transparent wow this really blew me away but i am not going to stop here let me see what my local news can do to help bring light on this situation

September 19, 2017

Crisp and efficient. I have always been pleased with both their service and parts department. I highly recommend them! They get things done quickly and they are very custo More

by Lambogirl77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
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