Mercedes-Benz of Los Angeles

I called ahead of time and asked for specific colors of the E350 convertible. I was transferred to a salesperson - Jeremy. He told me they have all three colors I asked for and told me I can come in 1.5 h the E350 convertible. I was transferred to a salesperson - Jeremy. He told me they have all three colors I asked for and told me I can come in 1.5 hours. When I arrived after 30 miles drive he told me he did not have time for me and that I should come back in the next hour and half. When I insisted on looking at cars he had his associate walk with me to their lot where it became apparent there was no single E350 convertible in any of the three colors I asked for. When I asked to see a manager after walking back, Jeremy told that none is available. After I insisted he took me to the desk of someone who after hearing my complain told me "thank you" and turn his head back to his computer monitor. This was the worst experience I have ever head with any dealership while trying to buy a car. The name of the salesperson was Jeremy. The dealership is MB Downtown LA Motors. More

While the service on my S 500 is expensive, I was informed throughout the process in very direct terms and readable printouts. The work was completed on a timely basis. The dealership also provided informed throughout the process in very direct terms and readable printouts. The work was completed on a timely basis. The dealership also provided an Enterprise car at no extra cost. More

Paul, French guy, was exceptional in sales. Dealing was no hassle, he was on my side to the price negotiation. After delivery, electronic system on the new SLK went out in 2 days. In a few hours, a car w no hassle, he was on my side to the price negotiation. After delivery, electronic system on the new SLK went out in 2 days. In a few hours, a car was picked up on flatbed, and replaced with exact model which was brand new... Never heard anything like this.. That was 2 years ago, and we are thinking of getting CLK by European delivery from Paul...wonderful service. Always provided with loaner which is Mercedes.. More