Mercedes-Benz of Los Angeles

I had the pleasure of working with Vivian on a deal from out of state(I’m in Illinois) for an S560. Everything was great!! She was amazing start to finish, we worked the deal with her sending me videos and out of state(I’m in Illinois) for an S560. Everything was great!! She was amazing start to finish, we worked the deal with her sending me videos and pictures as requested with everything and anything. She also set up the shipping of the vehicle to me. All was great! I highly recommend Benz of LA along with VIVIAN as your sales associate. She was phenomenal! Thank you for a great experience! My next Mercedes I will start with Vivian in hopes of having a transaction similar to this one! More

The warmth and friendliness of the people here truly stands out. I wholeheartedly recommend the DTLA dealership for anyone looking for a supportive and welcoming experience. stands out. I wholeheartedly recommend the DTLA dealership for anyone looking for a supportive and welcoming experience. More

They're friendly, professional, welcoming. Ivan my customer service representative was great. He was extremely helpful. My car had a problem he drove the car and explained patiently what was Ivan my customer service representative was great. He was extremely helpful. My car had a problem he drove the car and explained patiently what was the problem. He was extremely helpful, professional and knowledgeable. More

Amazing service and speed and communication. They make sure things are done right the first time. They make sure things are done right the first time. More

Costumers service has always been great, very helpful and go out of their way to provide the best service and customer experience. go out of their way to provide the best service and customer experience. More

Me encanta ir a hacer mis servicios a Mercedes Benz de Los Ángeles, siempre a tiempo y me tratan muy bien.. Los Ángeles, siempre a tiempo y me tratan muy bien.. More

Absolute waste of time. I agreed to a deal on the phone with Salesperson Nick Liu. I asked him what time does the dealership close and he said 7pm and I said I'll make it th I agreed to a deal on the phone with Salesperson Nick Liu. I asked him what time does the dealership close and he said 7pm and I said I'll make it there before closing. I went and picked my parents (the car was supposed to be a surprise birthday gift to my dad who turned 80 years old) and came to the dealership. Nick acted surprised to see me which was odd but I went with it. He said the car we had agreed on wasn't available to test drive because it hadn't gone thru PDI but can be looked at. We decided to test drive a similar car just to make sure my dad liked it and afterwards we stopped by to see the car we agreed on in person which we liked. We got back to the dealership and I said ok let's do it and he is like one minute while he goes to discuss things with his manager George Bik and then comes back and tells me "I'm sorry the car just sold to someone else." I was like you have to be joking. I was made to look like an idiot in front of my parents. I will never ever go anywhere near this dealership even if they gave me cars for free. What a sad pathetic group of guys, completely unprofessional. Avoid this dealership and Nick Liu at all costs! More

I was disappointed when no one told me that they had assigned my car to a mechanic that wasn’t there that day and my husband had a doctors appointment the next day and I didn’t have a car. So we had to assigned my car to a mechanic that wasn’t there that day and my husband had a doctors appointment the next day and I didn’t have a car. So we had to get up early and go back down to the dealership and pick up a loaner. I was not happy about that. More

Returning leased car and new lease car processes were excellent Kevin Kim was great help. excellent Kevin Kim was great help. More

They did exactly what was needed on the car. schedule B service. They did not try to do a hard upsell for things that we could wait on. The tech did say the tires are getting pretty worn, but we schedule B service. They did not try to do a hard upsell for things that we could wait on. The tech did say the tires are getting pretty worn, but we can wait a few months to replace. More