Mercedes-Benz of Los Angeles

Costumers service has always been great, very helpful and go out of their way to provide the best service and customer experience. go out of their way to provide the best service and customer experience. More

Me encanta ir a hacer mis servicios a Mercedes Benz de Los Ángeles, siempre a tiempo y me tratan muy bien.. Los Ángeles, siempre a tiempo y me tratan muy bien.. More

Absolute waste of time. I agreed to a deal on the phone with Salesperson Nick Liu. I asked him what time does the dealership close and he said 7pm and I said I'll make it th I agreed to a deal on the phone with Salesperson Nick Liu. I asked him what time does the dealership close and he said 7pm and I said I'll make it there before closing. I went and picked my parents (the car was supposed to be a surprise birthday gift to my dad who turned 80 years old) and came to the dealership. Nick acted surprised to see me which was odd but I went with it. He said the car we had agreed on wasn't available to test drive because it hadn't gone thru PDI but can be looked at. We decided to test drive a similar car just to make sure my dad liked it and afterwards we stopped by to see the car we agreed on in person which we liked. We got back to the dealership and I said ok let's do it and he is like one minute while he goes to discuss things with his manager George Bik and then comes back and tells me "I'm sorry the car just sold to someone else." I was like you have to be joking. I was made to look like an idiot in front of my parents. I will never ever go anywhere near this dealership even if they gave me cars for free. What a sad pathetic group of guys, completely unprofessional. Avoid this dealership and Nick Liu at all costs! More

Returning leased car and new lease car processes were excellent Kevin Kim was great help. excellent Kevin Kim was great help. More

I was disappointed when no one told me that they had assigned my car to a mechanic that wasn’t there that day and my husband had a doctors appointment the next day and I didn’t have a car. So we had to assigned my car to a mechanic that wasn’t there that day and my husband had a doctors appointment the next day and I didn’t have a car. So we had to get up early and go back down to the dealership and pick up a loaner. I was not happy about that. More

They did exactly what was needed on the car. schedule B service. They did not try to do a hard upsell for things that we could wait on. The tech did say the tires are getting pretty worn, but we schedule B service. They did not try to do a hard upsell for things that we could wait on. The tech did say the tires are getting pretty worn, but we can wait a few months to replace. More

The customer service at this dealership is superb. From sales to service, you are well taken care of and appreciated. From sales to service, you are well taken care of and appreciated. More

David Cohen provided excellent services…. He went over and beyond to satisfy me with the most best service. Thank him and the service department. He went over and beyond to satisfy me with the most best service. Thank him and the service department. More

had a great experience at Mercedes-Benz. The dealership was clean, welcoming, and filled with stunning vehicles. What really stood out was the excellent service from Clifford. He was profess The dealership was clean, welcoming, and filled with stunning vehicles. What really stood out was the excellent service from Clifford. He was professional, knowledgeable, and went above and beyond to make sure everything was smooth and stress-free. Highly recommend this dealership — both for the quality of the cars and the outstanding customer service. More

Downtown Mercedes provides dependable, reliable, courteous service that I can always trust and count on. courteous service that I can always trust and count on. More