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Mercedes-Benz of Los Angeles
Los Angeles, CA
1,538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,538 reviews
September 20, 2025
They did exactly what was needed on the car. schedule B service. They did not try to do a hard upsell for things that we could wait on. The tech did say the tires are getting pretty worn, but we schedule B service. They did not try to do a hard upsell for things that we could wait on. The tech did say the tires are getting pretty worn, but we can wait a few months to replace. More
by f64group
Employees Worked With
Louise Colcol
September 18, 2025
David Cohen provided excellent services…. He went over and beyond to satisfy me with the most best service. Thank him and the service department. He went over and beyond to satisfy me with the most best service. Thank him and the service department. More
by Swilliams185
Employees Worked With
Jaz Ji, David Khachatryan, Marouan Mossadaq, Isabel Flores
September 18, 2025
had a great experience at Mercedes-Benz. The dealership was clean, welcoming, and filled with stunning vehicles. What really stood out was the excellent service from Clifford. He was profess The dealership was clean, welcoming, and filled with stunning vehicles. What really stood out was the excellent service from Clifford. He was professional, knowledgeable, and went above and beyond to make sure everything was smooth and stress-free. Highly recommend this dealership — both for the quality of the cars and the outstanding customer service. More
by dasjaw
Employees Worked With
Clifford
September 16, 2025
Pretty efficient. However, the women doesn’t seem as friendly or approachable as the men. One lady started taking photos of my car without even acknowledging me. However, the women doesn’t seem as friendly or approachable as the men. One lady started taking photos of my car without even acknowledging me. More
by tinesebrinson
Employees Worked With
Ivan Velasco
September 11, 2024
I'm still disappointed. Wife and I have been driving mercedes now since 2007, and we trusted our cars to DTLA Mercedes for more than have of that period. Sometime around 201 Wife and I have been driving mercedes now since 2007, and we trusted our cars to DTLA Mercedes for more than have of that period. Sometime around 2018, I had a bad experience re: $$ for services provided. I thought I'd come back and give them a chance to redeem themselves after the remodel - get all tires changed. Hm, can't go back - the tires are fine, but...service is still crappy - they did give me and "additional" 10% discount for my trouble, but that's what Calstar Motors in Glendale gives me all the time...not for trouble, but for loyalty. Anyway - not happy. More
by FC - DTLA
Employees Worked With
Daniel, Elizabeth
August 29, 2024
I bought a C43 and upon delivery of the car just before leaving the dealership, the delivery manager did not adequately take the time to go over or answer my questions. Her main focus was only on how set t leaving the dealership, the delivery manager did not adequately take the time to go over or answer my questions. Her main focus was only on how set the interior lighting of the car. Which made me wonder if the lighting was the most important feature of the car or the only feature she’s familiar with. More
by G97
Employees Worked With
Name not listed
August 25, 2024
Stephanie SotoI purchased a vehicle from DTLA Motors over three weeks ago, and I still haven't received any temporary license plate or registration documents. Despite numerous follow-ups, my local DMV (in No three weeks ago, and I still haven't received any temporary license plate or registration documents. Despite numerous follow-ups, my local DMV (in North Carolina) confirmed that no vehicle is registered under my name, and they haven't received any documents from the dealership. As a result, I’ve been unable to legally drive the car for over three weeks, which has caused significant disruption to my daily life and put me at potential legal risk. Stephanie Soto, who was supposed to handle this, failed to send the required documents for three weeks. Very disappointed with the service. More
by Holununu
Employees Worked With
Stephanie Soto, Marouan Mossadaq
