Mercedes-Benz of Lubbock

Awesome customer service Awesome staff at Alderson European Motors! Russell Ford, my salesperson took all the time I needed to make a decision. He went above and beyond to ma Awesome staff at Alderson European Motors! Russell Ford, my salesperson took all the time I needed to make a decision. He went above and beyond to make sure that I was completely happy with the entire purchasing process. The rest of the staff, the service department, parts department, as well as the rest of the sales staff always made a point to ask if I needed anything. Anderson's entire staff treats customers the way they should be! More

Great service From beginning to end they did a great job. It was a seamless and great experience. Sales person and manager were very friendly. Finance was very frie From beginning to end they did a great job. It was a seamless and great experience. Sales person and manager were very friendly. Finance was very friendly as well More

Amazing I had a screw in my tire on my Mercedes and Monty quickly took care of it. Very prompt, very courteous, friendly. The wait inside the dealership was v I had a screw in my tire on my Mercedes and Monty quickly took care of it. Very prompt, very courteous, friendly. The wait inside the dealership was very pleasant and they offer just about anything to drink and snack on during the wait. I love my dealership. More

New Car Had the vehicle I wanted, with correct selection of options. Niki knew her business and was very easy to talk to. Very helpful and considerate. Had the vehicle I wanted, with correct selection of options. Niki knew her business and was very easy to talk to. Very helpful and considerate. More

Quick fix Dropped in for some trouble with a passenger side door handle and to get my plates and they pulled me back immediately and got me back on the road ASA Dropped in for some trouble with a passenger side door handle and to get my plates and they pulled me back immediately and got me back on the road ASAP! Very impressed. The poor service department at dodge is the main reason I traded off my truck for a Mercedes, looks like I made the right choice. More

The best service I have ever received at a car dealership I loved the service I received, I did not have to wait, they had a loaner car ready for me they were professional and no nonsense. They called and as I loved the service I received, I did not have to wait, they had a loaner car ready for me they were professional and no nonsense. They called and ask me if I wanted new brake pads and I said yes and they replaced them which I was very grateful for them calling that to my attention. They were doing their best to get me on my way that afternoon because they knew I lived out of town and they did. Monte Ebeling was courteous and right there to help me as soon as I drove up from out of town. Honestly I could not have had a better experience! A young man who worked there volunteered to put my packages in my car when I returned from shopping. More

Excellent Service Department I took my vehicle in for a recall service. Monte Ebeling kept me up to date on the status of my vehicle. The service department was friendly and answ I took my vehicle in for a recall service. Monte Ebeling kept me up to date on the status of my vehicle. The service department was friendly and answered any questions I asked. They returned my car cleaned and ready. Great people! More

On Time and On Top of Service Monte Ebeling met me in the service area early! He was ready, willing and able to help me right away. The time table for the job was exactly what he Monte Ebeling met me in the service area early! He was ready, willing and able to help me right away. The time table for the job was exactly what he told me. He told me what the service found and if more needed to be done. I left feeling very well informed, as well as my loyalty to Alderson was appreciated. All around excellent experience. Thank you👍??👌 More

Stellar service Alderson Lubbock consistently delivers stellar service. We live in San Angelo and would not be able to drive our Mercedes without Alderson's pick up a Alderson Lubbock consistently delivers stellar service. We live in San Angelo and would not be able to drive our Mercedes without Alderson's pick up and drop off service. Monte Ebeling runs an extremely competent service department and we always get great customer service no matter who we deal with. Thanks also to Shawn Gifford who drives in with a loaner and returns our Mercedes after service. Can't say enough great things about this dealer. More

Positive and professional Always get good advice from Service manager Monte Ebeling ...I live 100 miles away and always get appointments that fit my travel schedule and the tim Always get good advice from Service manager Monte Ebeling ...I live 100 miles away and always get appointments that fit my travel schedule and the time available More