Mercedes-Benz of Lubbock

So happy. Monte was great! The service was good. The lady going over the paperwork was very nice! Johnny, the shuttle driver, was super! Great waiting area! Ver Monte was great! The service was good. The lady going over the paperwork was very nice! Johnny, the shuttle driver, was super! Great waiting area! Very nice ladies room! I will always drive 3 hours for your services! More

Best car service of my life... My car had some power steering problems and when RP’s Heavy Towing towed it to the Mercedes dealership the driver admitted to hooking the car up wron My car had some power steering problems and when RP’s Heavy Towing towed it to the Mercedes dealership the driver admitted to hooking the car up wrong and damaging the rack and pinion. I had a major run around with them and the insurance company — but throughout the entire extended process Monte Ebeling (Service Manager) was so patient, so kind, so helpful, and so professional that it made a very difficult process bearable. I am in my 70s so I’ve had a lot of dealings with car repairs and I can honestly say Monty is the best ever professional and trustworthy person I have ever worked with!! More

Minor repair done quickly and efficiently I called for information about my repair and had to leave name and number. My call was returned within a few minutes. I was told to bring my vehicle i I called for information about my repair and had to leave name and number. My call was returned within a few minutes. I was told to bring my vehicle in. When I arrived I was helped immediately. My minor repair was completed while I waited . That took a short time. My vehicle was also washed. This is typical of each time I have gone in for any service. More

Absolute positivity! My 2018 GLA 250 came due for the Service A (10,000 mile) maintenance check. I contacted Alderson and let them know that I live and work for a public s My 2018 GLA 250 came due for the Service A (10,000 mile) maintenance check. I contacted Alderson and let them know that I live and work for a public school district approximately 140 miles from Lubbock. I explained that I would find it difficult to make it to Lubbock to get the necessary maintenance completed without needing to take a day off. Rather than cause any inconvenience for me, Alderson sent a driver with a loaner vehicle (also a 2018 GLA 250) for me to use while they completed the scheduled maintenance on my vehicle. There were no questions asked and I truly felt they were happy to do it! I have had nothing but positive interactions and communications with every employee I have been in contact with from Alderson beginning with my initial interest in owning a Mercedes, the price negotiation and contract agreement, through the Service A maintenance I have recently received. Five-Star treatment at its best!! More

Flat on the way out of town. Monte Ebeling has taken care of our service for 3 years and always made my repair experience expectations first priority. I appreciate knowing that ou Monte Ebeling has taken care of our service for 3 years and always made my repair experience expectations first priority. I appreciate knowing that our vehicle is in good hands when he services and repairs, but also that my wife is treated with respect and has a vehicle waiting. We are both professionals and business owners with very tight schedules. Monte and other staff at Alderson always treat us very well. More

Service Experience Yesterday I took my MB in to have a -wheel alignment done and got to meet Monte Ebeling. He was very kind and helpful, making sure I was comfortable Yesterday I took my MB in to have a -wheel alignment done and got to meet Monte Ebeling. He was very kind and helpful, making sure I was comfortable in the waiting area, offered transportation so I wouldn't have to wait at the dealership at all, and checked on me several times to keep me informed of their progress. The charges were exactly what he said they would be. Aside from the repairs taking longer than I (or he) expected, my overall experience there (my first) was very good. Dan from Plainview More

Purchase of AMG GLE 43 Enjoyed test driving a vehicle like we purchased. Russell Ford was very helpful in making sure we got the vehicle we wanted by actually comparing opti Enjoyed test driving a vehicle like we purchased. Russell Ford was very helpful in making sure we got the vehicle we wanted by actually comparing options of each vehicle. According to window stickers. Wheel types, added options, etc. Loving our new AMG GLE 43. More

Fantastic, Luxury Experience! Omar Hernandez was knowledgable about the vehicles and was great to work with. He made my car buying experience fun and pressureless. Crystal Marquez Omar Hernandez was knowledgable about the vehicles and was great to work with. He made my car buying experience fun and pressureless. Crystal Marquez was very professional and thorough with the financing of the vehicle. She made a lasting impression on me. More

Excellent Customer Service I would just like to say that Mr. Russell Ford showed true professionalism in selling me the car that I wanted and taking the time to explain the feat I would just like to say that Mr. Russell Ford showed true professionalism in selling me the car that I wanted and taking the time to explain the features of the car. I will definitely recommend your dealership and Russell to all my friends and family. We are very happy with the car and your service. Thank you, George L. Rousset More

Very good experience Tyler went above and beyond to help and make sure I was happy. Couldn’t have been a better experience at the Alderson Lubbock dealership. Tyler went above and beyond to help and make sure I was happy. Couldn’t have been a better experience at the Alderson Lubbock dealership. More