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Mercedes-Benz of Macon

Macon, GA

Overview
Reviews
4.2
24 Reviews
Call Dealership (478) 477-4858

4781 Riverside Dr

Macon, GA

31210

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Showing 24 reviews

January 10, 2026

Professional service advisor-friendly, knowledgeable, shows customer interest. Fair pricing. Expert repair. Excellent service accommodations.. More

by Stevenbba1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerri Bell
Report | Print
Jan 10, 2026 -

Mercedes-Benz of Macon responded

Hi Steven, we're pleased to know our service team made a good impression, highlighting their professionalism, expertise, and customer care. Thank you for your feedback and support. We look forward to serving you again at Mercedes-Benz of Macon. Safe travels!

January 09, 2026

The dealership provided a professional service from beginning to end. The process was efficient and everything went as expected. More

by bbsinc5
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Alex, Terrence
Report | Print
Jan 10, 2026 -

Mercedes-Benz of Macon responded

Thank you for sharing your positive experience with our team! We hope to see you again at Mercedes-Benz of Macon. Safe travels!

January 08, 2026

I had approximately 6 concerns only to be told they didn't find any. Lousy More

by WREEVES06
Recommend Dealer
No
Employees Worked With
Chad Pearson
Report | Print
Jan 20, 2026 -

Mercedes-Benz of Macon responded

We understand your frustration and want to make sure all concerns are properly reviewed. Please reach out to us at your earliest convenience to discuss this further. Best regards, Mercedes-Benz of Macon Team (478) 250-8910

January 07, 2026

The customer service and expertise were awesome. Richard handled all concerns expertly and promptly. Always receive great service. More

by dot.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Kerri Bell
Report | Print
Jan 08, 2026 -

Mercedes-Benz of Macon responded

Thank you for sharing your feedback! We're pleased to hear that Richard provided prompt and knowledgeable care. We’ll see you next time at Mercedes-Benz of Macon!

January 07, 2026

Steve Collins is a great service advisor. He is always helpful and courteous. Service is prompt and outstanding More

by aconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Collins
Report | Print
Jan 08, 2026 -

Mercedes-Benz of Macon responded

Thank you for choosing Mercedes-Benz of Macon! We love hearing that Steve provided prompt, courteous, and helpful service. We look forward to assisting you in the future!

November 07, 2025

I worked with Mr. Terrence Fannin and he was fantastic. Made the purchasing process so easy and smooth. Would recommend him to anyone looking for a new vehicle. He is More

by hyunjischneibel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerri Bell
Report | Print
Nov 10, 2025 -

Mercedes-Benz of Macon responded

Congratulations on your new car! We are thrilled to hear that Terrence was so helpful. Please let us know if you need help with anything else. We will share your feedback with him on your behalf. See you next time! - Mercedes-Benz of Macon

September 26, 2025

Kelly Lewis was a very big help and attentive. She let us drive whatever car we wanted and was overall very helpful. More

by Stapleton.nancy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Lewis
Report | Print
Sep 29, 2025 -

Mercedes-Benz of Macon responded

Nancy, it’s fantastic to know that Kelly was so helpful and attentive. Enjoy your new ride, and we hope to see you again at Mercedes-Benz of Macon!

September 12, 2025

The service was great! !Enjoyed communicating with Beth Chambers, Service Consultant The waiting area was clean and spacious... More

by LWalthall125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Chambers
Report | Print
Sep 12, 2025 -

Mercedes-Benz of Macon responded

We’re pleased to hear that you had a great experience with Beth and enjoyed our waiting area. Thank you for choosing Mercedes-Benz of Macon!

August 29, 2025

The service I receive is awesome. Steve my Service Advisor is awesome, also Rusty the Service Manager More

by LaLa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cummings
Report | Print
Sep 02, 2025 -

Mercedes-Benz of Macon responded

Hi LaLa, we are excited to hear that our team made such a good impression! Thank you for choosing Mercedes-Benz of Macon and for sharing your support of Steve and the team. See you next time!

August 24, 2025

The service is excellent. The service department is extremely competent and efficient. I recommended them completely. More

by Jeff.Pearce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerri Bell
Report | Print
Aug 25, 2025 -

Mercedes-Benz of Macon responded

Thank you for the recommendation, Jeff! We’re proud to offer efficient and thorough service here at Mercedes-Benz of Macon. See you next time!

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