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Mercedes-Benz of Manchester
Manchester, NH
920 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 920 reviews
April 01, 2026
I was in the car business for 45 years and have owned 6 S Classes. I've had dealing with almost every dealership in town. I brought my car in for a warranty issue. They changed some parts in the front end, a Classes. I've had dealing with almost every dealership in town. I brought my car in for a warranty issue. They changed some parts in the front end, and said you're all set. Not only did not fix the original issue, they created a new vibration in the front end on the highway. It's been there for over 10 months of the last 12 months. With no end in sight, it just sits with nothing being done. One excuse after another. They are either unable or unwilling to just get it done. Worst experience ever! Disgusted! More
by dave
Employees Worked With
Debra Silvia Smola
March 30, 2026
Honestly the worst dealership experience overall I’ve had out of dozens. Let me make it clear that the sales department was a 10/10, absolutely zero issues, & honestly probably the best or close to the best out of dozens. Let me make it clear that the sales department was a 10/10, absolutely zero issues, & honestly probably the best or close to the best sales experience I’ve had. Sad that the horrific service and financial departments completely ruin it. Whether it be the gap insurance scam that you can just add onto ur current insurance for cheaper in a year that Mercedes financial wants to charge monthly for, or the passive aggressiveness and just overall rude demeanor and making you feel stupid for not buying into their scam. And just zero honestly and doesn’t tell you any information about anything or explain a single thing until you’ve either clearly asked them you might get a roundabout answer, or just when everything is already signed and you find crappy stuff out after the fact & they don’t let you give back the car even though the auto group this is owned by clearly states a 3 day 250mile return on all cars sold by any of their dealerships (Group 1 Auto). Service department has been absolutely awful, zero communication whatsoever, many many calls & zero returned calls. Got 3 different dates for when the car would be ready and they never followed up on any of them till we called them, then we get the “we’ll call you back”, which they never did. Drove 30 minutes there on the second day the car was supposed to be ready just to find out it still wasn’t. Thanks so much for the most horrific, unorganized, & just sorry excuse for a dealership experience we could ask for. And many of our friends and family who tend to follow our footsteps with car brands & dealers such as our experiences at local BMW & Audi dealers, now will be steered clear of this crap show of a dealership. More
by Gareth Montez
Employees Worked With
Ha i’m Meh
March 24, 2026
What a wonderful group to work with! They opened doors, took the time to listen to my daughter and I would not hesitate to recommend this dealership to everyone I meet. They opened doors, took the time to listen to my daughter and I would not hesitate to recommend this dealership to everyone I meet. More
by jeannelange
Employees Worked With
Kara Duffy
March 14, 2026
I had the pleasure of working with Sani who was extremely patient and supportive in the process of leading me to my dream car! If I’m being honest, I appreciate the top tier service I received from each pers patient and supportive in the process of leading me to my dream car! If I’m being honest, I appreciate the top tier service I received from each person working at this location! I would definitely work with them again in the future! More
by rudeejha
Employees Worked With
Sani Patel
March 14, 2026
Excellent sales crew. Excellent response to customer inquirements. When you call, they answer. So far i think i’ve bought five cars from Mercedes of Manchester. Excellent response to customer inquirements. When you call, they answer. So far i think i’ve bought five cars from Mercedes of Manchester. More
by waynewallace123456
Employees Worked With
Kara Duffy
February 21, 2026
Cavan was so helpful and informative! He helped me so much in my decision making process, explained all of the details of the car and showed me all the feature which was amazing since I’v He helped me so much in my decision making process, explained all of the details of the car and showed me all the feature which was amazing since I’ve never had a Mercedes before! The paperwork was quick and easy and I was so glad we got to work with him! More
by rileypittman2001
Employees Worked With
Cavan Pahlavan
