Mercedes-Benz of Marietta - Service Center

I recently had an extremely disappointing experience at Mercedes-Benz of Marietta, specifically with a manager named Jake. I had just paid $279 for an inspection and simply asked the customer service repre Mercedes-Benz of Marietta, specifically with a manager named Jake. I had just paid $279 for an inspection and simply asked the customer service representative for a printed inspection report because I couldn’t clearly view it on my phone. Jake stepped in and informed me that receipts are only sent digitally. When I reiterated my request and mentioned I couldn’t view it properly, he said printing it wasn’t possible. I then asked, respectfully, if he could try, and mentioned that he was being difficult at which point he told me to leave the dealership. What makes this situation even more frustrating is that I was in the process of purchasing a new vehicle from Mr. King at this very dealership. I had only requested the printed inspection results so I could better understand the condition of my current vehicle and compare before finalizing my new purchase. Unfortunately, Jake’s customer service was unprofessional and dismissive. Telling a paying customer to leave over a simple request is unacceptable especially when that customer is planning to make a significant purchase within a week. Mr. King has shown outstanding service throughout my experience, but Jake’s behavior as a manager was completely unacceptable and changed my entire perception of this dealership. Because of this encounter, I’ve decided not to move forward with my purchase here and will be taking my business elsewhere. This dealership needs stronger, more respectful leadership that values its customers especially those returning to make another investment. I have been a customer of mercerdes since 2012… I will stick with doing business at the Buckhead location. More

Customer service was excellent, my repair was great, my car was cleaned and they even offered me a ride home which is a long way! Very impressed! car was cleaned and they even offered me a ride home which is a long way! Very impressed! More

This dealership is top notice! !!! They go above and beyond. Our advisor, Terry Castro, made the experience more than we could have asked for. !!! They go above and beyond. Our advisor, Terry Castro, made the experience more than we could have asked for. More

Great customer service, knowledgeable service advisors only bring my vehicle to this dealership great service only bring my vehicle to this dealership great service More

I have been a long time customer of this dealership and have always had great experiences with sales and service. I am always treated with respect and with professionalism. have always had great experiences with sales and service. I am always treated with respect and with professionalism. More

I visited your facility for the first time on the morning of September 12, 2024. Unfortunately, my experience was far from satisfactory, and I feel compelled to share my concerns. As a resident of Rockdale C of September 12, 2024. Unfortunately, my experience was far from satisfactory, and I feel compelled to share my concerns. As a resident of Rockdale County who works in Henry County, I chose your establishment due to the positive reputation it holds, despite the distance. I woke up at 4:00 AM to ensure I arrived on time for my 7:00 AM appointment. I reached your dealership at 6:20 AM and waited until your doors opened at 7:00 AM. Upon entering, I was greeted and asked if I was Mr. Rose, to which I confirmed. The representative informed me that I had an appointment with Mr. Dietrick invited me to take a seat while I waited. About 10 minutes later, I was informed that Mr. Dietrick was running late but would arrive shortly, which I understood. At around 7:20 AM, Mr. Dietrick finally arrived and apologized for his tardiness. He then mentioned that my vehicle had a strong gasoline smell, which I confirmed was the reason for my visit. After gathering the necessary information from my vehicle, I provided him with my extended warranty details and requested a loaner vehicle, as I had been told a loaner would be available during the diagnostic process. This is where the interaction took a frustrating turn. When I made the appointment, I specifically inquired about the loaner process and was assured that a diagnostic service would qualify for a loaner vehicle. This was also reiterated during the confirmation call prior to my appointment .However, Mr. Dietrick informed me that I would need to wait for the service to be completed and for approval from the extended warranty company before a loaner vehicle could be released. I explained that I am a teacher and that my daughter needed to get to school, which added urgency to the situation. Unfortunately, Mr. Dietrick said there was nothing he could do, and I left the dealership with my vehicle still leaking fuel. This left me with a very negative impression of your service and raised serious concerns about safety and customer care. I would like to understand your company’s policies and procedures, especially in regard to loaner vehicles and handling critical safety issues like fuel leaks. Is this the standard of service that new customers should expect? I am left with a poor impression and, worse, my vehicle remains unrepaired with no clear solution. More

I had an excellent experience on my last visit. My service manager was professional and kept me up to date on my vehicle status with no pressure My service manager was professional and kept me up to date on my vehicle status with no pressure More

Great support and service Ahmad. Timely completion and consistent follow up. He also provides other options. Timely completion and consistent follow up. He also provides other options. More

The Dealership provides great service for your vehicle. The Dealership could be a little cleaner. The Dealership could be a little cleaner. More