Mercedes-Benz of Marietta - Service Center

I have been using this dealership for six years. Frankly I was not impressed at first at their customer service, although the repair workmanship was good. They lacked communication among their staff Frankly I was not impressed at first at their customer service, although the repair workmanship was good. They lacked communication among their staff and there was no system of coverage when staff were unavailable. I complained to the Mercedes regional office. Finally after a number of management changes they have gradually improved to the point that I am no longer considering changing to another dealership for service. Making serious factual comments can help improve the quality of service. More

Each person courteous and knowledgeable. Took care of my car in a timely manner . Answered all questions. Took care of my car in a timely manner . Answered all questions. More

Price of the service quoted initially was very high and after tough negotiations and comparing with competitor Dealers quotes the price was reduced to almost half. This was made possible by purchasing the after tough negotiations and comparing with competitor Dealers quotes the price was reduced to almost half. This was made possible by purchasing the part and service separately. This left lot of bitterness with service rep and they did not offer loaner though car was with dealership for around a week. Post service defect was found where car front seats would not operate post steering lock replacement.None of the sales representatives are available on call for clarification or status of repairs. Would not recommend this dealer.as they seem to rip the customer and provide poor service. More

Ahmad is responsive and pleasant to work with. The time that is took however to get the tire was concerning. I was without my car for over a week. Ahmad did explain though, that I could have driv The time that is took however to get the tire was concerning. I was without my car for over a week. Ahmad did explain though, that I could have driven the car because they are run flat tires. It would have just required me to constantly keep a check on the tire pressure. More

Service people, Bobby and Amad, are very efficient and helpful. They always make my visit to the service center. A good experience. helpful. They always make my visit to the service center. A good experience. More

Rob was very nice and prompt. He helped me in a timely manner and made sure I had all the answers to my questions! Defiantly will going back to him! He helped me in a timely manner and made sure I had all the answers to my questions! Defiantly will going back to him! More

Mr. Castro was very knowledgeable and professional when he explained, with clarity, my service needs. Very pleasant experience. Thanks again for destressing concerns about the severity of my vehicle repa he explained, with clarity, my service needs. Very pleasant experience. Thanks again for destressing concerns about the severity of my vehicle repair. More

I got Great Service from the service advisor and technicians, Staff was very friendly and courteous, technicians, Staff was very friendly and courteous, More

This dealer had been pretty good to us. Thanks for your service. The rates are just too high. Thanks for your service. The rates are just too high. More