Mercedes-Benz of Marietta - Service Center

One of the reasons I chose Mercedes as my choice of car, was simply because of the distinguished nature. You can not find customer service at a level, that Mercedes Benz of Marietta, gives you! From the tim was simply because of the distinguished nature. You can not find customer service at a level, that Mercedes Benz of Marietta, gives you! From the time you walk in, until the time you leave, the entire dealership welcomes you! The complications my vehicle presented, was received, evaluated, and executed. I’m so blessed to have found such a great service advisor. Many advisors and dealerships has lost the ability to display empathy and to be deemed as trustworthy. However, Dexter Thompson, exceeds skills that can not be taught. He explains thoroughly, keeps you updated, and listens! It is going on 3 years and 2 vehicles since my first encounter with Dexter for a simple oil change, and I would not dare go to another dealership or advisor! When a company and its employees have the ability to understand your needs, meet and exceed all expectations for your vehicles, and provide it with class; you’ve got yourself a winner! Thank you at Mercedes Benz of Marietta, for the great customer service, only your dealership can provide! More

Great service. They let you know exactly what’s wrong and the cost, thoroughly explaining exactly what’s needed. They go above and beyond the scope of their title. They let you know exactly what’s wrong and the cost, thoroughly explaining exactly what’s needed. They go above and beyond the scope of their title. More

It was a relaxing time just getting a service A and it only took an hour like they said. only took an hour like they said. More

I always get the best service at Mercedes Benz of Marietta. Vincent Oddo is the BEST IN SERVICE! Marietta. Vincent Oddo is the BEST IN SERVICE! More

Friendly environment. The Staff was very professional and informative. I would definitely recommend my friends The Staff was very professional and informative. I would definitely recommend my friends More

My EQS have a software recall as well as several other software updates, and a couple of minor problems after the first year. I requested an EQE for a loaner and they had a brand new EQE SUV for me. software updates, and a couple of minor problems after the first year. I requested an EQE for a loaner and they had a brand new EQE SUV for me. More

Nick was very professional throughout the process. He followed up with a phone call and was willing to work on my time. He followed up with a phone call and was willing to work on my time. More

The dealership took a long time to just replace one tire. I also think the dealership should call a few days after the tire purchase to see how the tire is performing. I also think the dealership should call a few days after the tire purchase to see how the tire is performing. More

Good customer service fast at getting back with customer To let them know what’s going on and the work is also done at a fast pace good at communicating and keeping me updated To let them know what’s going on and the work is also done at a fast pace good at communicating and keeping me updated More

Brought my car to replace 4 tires and they said we need to keep the car because one tire is dangerous to drive on? but Sorry we do not give loaner cars. kept car for three days and still not done. They rep to keep the car because one tire is dangerous to drive on? but Sorry we do not give loaner cars. kept car for three days and still not done. They repaired the one tire took the car and brought it back a week later to finish. Worst service. will never come back. More