Mercedes-Benz of Massapequa

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service Rep, Store Manager

My Review of Mercedes-Benz of Massapequa:
Dont waste your time with this dealer. They dont seem to care about the customer, all they want is their money. My ML had a broken rear axle and I had it towed to this dealership since according to the Service Rep, "the closest to my location" when I got onto the lot the next day, the manager said it costed $700 dollars for just the towing. Aside from that the manager was also disrespectful to me and my car calling the car a piece of trash. DO NOT EXPECT EVEN SATISFACTORY SERVICE FROM THIS DEALERSHIP. SAVE THE TIME AND MONEY AND LOOK FOR ANOTHER ONE.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: 4

My Review of Mercedes-Benz of Massapequa:
I am the owner of a 2007 450Gl and am quite unhappy and upset with this vehicle and it's various electrical problems to date.I've run out of gas three times do to a faulty fuel gauge problem that Benz of Massapequa Ny has had little success in correcting.The first time I broke down I was able to put fuel in the vehicle and make it home safely.The second time I was on the Northern parkway in Nassau county,called their service people and waited for hours to recieve help.When help finally arrived I had to have the vehicle towed to the nearest gas station and paid 150.00 for 2 gallons of gas in the end.Unbelievable! Benz didn't appologise or offer to reimburse me at that time.The next day I brought the vehicle to Massapequa to have it repaired.They keep the truck for nearly a week to repair a so called sensing problem with the fuel monitoring system.They provided a filthy beat up,damaged little Benz sedan as a loaner which was quite vile to say the least.At that time I asked them to check the tailgate which never locked properly when closing .They said they fixed that when I picked the truck up but it's never locked properly since. The fuel system sensor apparently reads a half of a tank of fuel when it really is close to empty in reality.I have had a few Benzs over the years and this latest one is sure to be the last.I also have had(still do) many General Motors vehicles and have never broken down repeatedly as I have with this exspensive gas guzzler 450 Gl.The other issue with this vehicle is the owners manual.Unless you're an MIT graduate, good luck with the book.Obsurd is an understatement regarding the convoluted controls and procedures required to operate the many sytems this vehicle is equipped with. Greg Scala,age 62 Freeport,Ny

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Maria Perodin

My Review of Mercedes-Benz of Massapequa:
I would recommend this dealer for sales, but they let you down when it comes to little things. For example, I got a flat tire, I called for roadside assistance; they left me waiting for 2 hrs. They kept saying they were "on the way", but I was only 15 minutes from the dealership. They lied and lied. Then, when I brought my car in for svc. they failed to turn off the "needs service message" on the dashboard. This irks me. And, now, I do NOT have Tele Aid, never had Tele Aid, never used Tele Aid....and one year after buying the car, they just bill my Master Card for Tele Aid. This charge was NEVER authorized. So, I don't like all these little things....It's very offensive that I have to waste my time because they don't do things right the first time.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: 2

My Review of Mercedes-Benz of Massapequa:
I made an appointment to have my tire pressure monitor repaired as I had an almost flat tire and there was no indication on the dash. I referred to my owners manual and it explained about the TPM. So I spoke to a girl at MB explained to her about the problem and made an appointment. My problem is this. If she is answering the phone making appointments, shouldn't she know I do not have Tire Pressure Monitoring on my 2006 E Class. Why didn't she give me a service rep. Lets move on. When I dropped the car off and was dealing with my service manager I had asked if I could wait for it instead of getting a loaner (an 07 C-Class) Now keep in mind when I had my car in once before they had no loaner cars even though I had made arrangements for one. Gee how is that possible. Didn't they tell me I was going to get one. I was told "they are changing over the fleet to 08 c class cars and we do not have them yet. I waited 2 hours to get an Enterprise Rental Car across the street. I could have walked across the street instead of waiting but of course no-one told me. So now there are 6 people in the "Shuttle waiting to cross the street. I was the last one out so I was the last one to get a car. There were just 2 reps servicing the MB customers along with their regular customers. Now if you are sending all of your customers to Enterprise wouldn't you make sure they are fully staffed. These are you Mercedes customers. (Or they now used to be) So I was the first one at MB waiting at service and the last one to get a car. Shouldn't they have taken people in the order they waited. Anyway because I was told about the new fleet of C cars prior, I was anxious to spend the day with it to see if the reviews were acurate. When I Pulled in to service this morning I could not believe my eyes. No 08's just 07's. What the f***. Did you not tell me you were disposing of all of the 07's for 08's. What happened. Lets move on. I said to my service guy, "you know what? Is there anyway I could wait for the car" He said let me go in the back and see if I could get you out right away. He came back telling me I had no Tire Pressure Monitor. Holy S****. Does anyone in this building know that. So there you go. Incompetence at its best. As I see it there are about 5 things wrong with this. Its incompetence after incompetence. I own my own company. I have 100 people staffed. I would never let this happen to a loyal customer. I will no longer deal with this dealer as I should have dealt with Lakeview as it is closer to me than Massapequa. I have had 3 cars serviced here up to this point. I was looking to get on 08 E-class. I will not be getting one from this dealer.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Mercedes-Benz of Massapequa:
Excellent pricing! They treated me right. Drove all the way from Putnam NY, because Mercedes of White Plains and Freindly Motors in Fishkill dont know how to treat the customer.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Mercedes-Benz of Massapequa:
Brought in my s500 for complaint of a rattling noise. charged for 3 different diagnostic tests that DIDNT TELL ME ANYTHING NEAR A DIAGNOSIS. they kept car for 5 days, claimed to have repaired noise, and brought the car home, only now to have worse noise, shaking and worse issue in the airmatic. They state to "bring it in and well have service manager explian it to you..........

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