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Mercedes-Benz of Maui
Kahului, HI
120 Reviews
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Showing 120 reviews
January 29, 2026
My experience is with Maui Mercedes. 2023 leased a GLA 250 for company use as I opened a Jewelry Shop in Lahaina Front Street, August 2023 loss my business due to Fire that engulfed ent 2023 leased a GLA 250 for company use as I opened a Jewelry Shop in Lahaina Front Street, August 2023 loss my business due to Fire that engulfed entire Lahaina town. Contacted my salesrep Chris and finance manager George to see what is my best option to return or buyout remaining balance…both did not respond to calls left several voice messages. With no response decide to continue the lease contract ends February 8th 2026. Because my wife wanted to keep the car for her personal use…I scheduled a buyout meeting Jan 21st 2026 (2pm) with Lance. The process took over an hour because documents were not ready prior to coming in. The buyout price residual value was higher than the original contract. I asked Lance for detailed summary for the amount but he could not provide. All I was told I had lots of late payments???. I paid timely every month and 36 payment of 36 was due Jan 08 2026 but I was told DO NOT PAY and to settle during the buyout meeting Jan 21st. I was so frustrated…accepted the amount of $31,349 wrote a check and left…it is what it is…I don’t have the time or patience to contact finance department research an issue that should have been settled during the buyout meeting. I will just accept this as a bad experience and move on. Will I buy or recommend Maui Mercedes…absolutely NOT! More
by gerrycaliva
Employees Worked With
Lance
November 14, 2025
Efficient service department with friendly staff. Got a very new and clean loaner vehicle and my car was ready when they said it would be. I highly recommend this Mercedes-Benz dealer and service de Got a very new and clean loaner vehicle and my car was ready when they said it would be. I highly recommend this Mercedes-Benz dealer and service department. More
by meleanadog
Employees Worked With
JD
October 26, 2025
I really appreciated meeting Christopher. Showing kindness was what I needed after spending time with all the other dealerships. Good to know we still can get great costumer service with Mer Showing kindness was what I needed after spending time with all the other dealerships. Good to know we still can get great costumer service with Mercedes. More
by bszymczyk
Employees Worked With
Chris, Jamie
June 28, 2025
Excellent customer service I would recommend others to contact them, Jaime, Chris were amazing along with staff as well . Mahalo’s for your five star service. contact them, Jaime, Chris were amazing along with staff as well . Mahalo’s for your five star service. More
by Walo45
Employees Worked With
Jaime, Chris, forgot the names but the entire staff were amazing as well.
June 26, 2025
Your service advisor (JD) is excellent. Don’t lose him. He’s the best part of your service. The worst part of your service is your labor rate. I was there an hour and a half and that incl Don’t lose him. He’s the best part of your service. The worst part of your service is your labor rate. I was there an hour and a half and that included time for the car wash. Charge for labor was $484. After 35 years and 6 of your cars, this could be it. More
by sjmuir
Employees Worked With
JD
