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Mercedes-Benz of Modesto

Modesto, CA

4.1
75 Reviews

3900 McHenry Ave

Modesto, CA

95356

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Showing 75 reviews

September 21, 2023

Dishonest, repeatedly deceptive. Verbally AND in writing, we were told the 25k service had been done by salesperson, Sales Manager and Dealership Owner only to find this was a lie. D More

by audreyroseglasgow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin
Sep 22, 2023 -

Mercedes-Benz of Modesto responded

Mr. Bruce - I would like to clarify that while we serviced your vehicle recently, which currently has 33k miles, it was not purchased from Mercedes-Benz of Modesto. We do not, and never have had an employee named Marvin. We would appreciate if you would please correct your ratings for Mercedes-Benz of Modesto, and direct your comments and reviews to the dealership you did purchase your vehicle from as you stated when we reached our to check about your recent service experience with us at Mercedes-Benz of Modesto - "MB of Modesto serviced our vehicle however we purchased it from MB of STEVENS Creek. We remain highly dissatisfied with the fact that the vehicle we purchased from MB of STEVENS Creek was not serviced as we were told verbally and in print on our sales documents." Thank you in advance for correcting the error in your posting. If there's anything else you'd like to discuss or clarify, please don't hesitate to reach out to me directly.

September 04, 2023

I was treated very well at Mercedes-Benz of Modesto. Steven Heune was very helpful, he showed the vehicles in stock and then helped me decide which was best for me. Ended up ordering a car that was perf More

by Spider415
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steven Heune
Sep 08, 2023 -

Mercedes-Benz of Modesto responded

Hi, we're so happy we were able to help you out! Thanks for the recommendation, and have an amazing day!

August 21, 2023

Excellent service, very professional and courteous. . Friendly people and they make you feel valued and appreciated More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Cuthbertson
Aug 27, 2023 -

Mercedes-Benz of Modesto responded

Hi Angel, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Modesto! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2022

Very fast & great experience Gurvinder the salesmen was awesome and helped me choose the right car & stayed over time to help me also he was not just trying to make a quick sell he was a big help in meetin More

by Roy.rog1998
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gurvinder
June 18, 2022

Sean Sands was very professional by helping me with my 2005 Mercedes Benz E500. Had the oil change service done and everything went great!:) highly recommended!:) More

by guillette77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Sands
April 11, 2022

As delivered, all user manuals were for the wrong year and the engine oil had not been changed. This required a return trip from Grass Valley to Modesto (240 mi, round trip) for a complementary oil chang More

by tardifh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Throughout this, Shaun Yager, sales advisor, was very courteous and helpful. 5 ***** for him!
January 15, 2021

He didn’t call me what’s going on with my vehicle. After waiting all day, I called and he told me it will be ready tomorrow end of day. More

by amitoj02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Henry Figueroa
December 03, 2020

Very fast and friendly service! Salesman made it easy for us to chose the vehicle we were looking for. The finance manager made the signing fast and efficient. More

by Skatergrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
October 31, 2020

We were from out of town when we took our Mercedes in to Modesto for two recalls...not knowing how long it would take, we were concerned that it might take the better part of the day and we had nothing to d More

by shericaballero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa
October 08, 2020

My problem wasn't solved but it happens so seldom unless it happens for them to see it they can't seem to fix it - however Chris was my service adviser and he did find that my wheels needed to be aligned an More

by barbsilva2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mendoza
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