Mercedes-Benz of Monterey - Service Center

Poor effort to service customer. A couple of weeks ago Roberta Huntington had a service appointment and asked that she be called when service was completed. You did not call and she o A couple of weeks ago Roberta Huntington had a service appointment and asked that she be called when service was completed. You did not call and she only found out that the car was ready in the late afternoon when she called in. Your lack of communicating put her seriously behind schedule and into heavy traffic on 68. She had told service that the key was malfunctioning and had locked her out of the car a couple of times causing great inconvenience. Nothing was done to remedy the situation and yesterday she was again locked out with the key in her purse in the back seat. This greatly inconvenienced her and doesn't seem like something one should suffer with a $110,000 car. She has been trying to communicate with service manager but he is not good about calling. In the past when trying to communicate the problem Cleat would not return calls. Please advise. More

This was an after sale service visit to have floor mats, MBrace, and backup camera installed on my 2008 S550. I was greeted with hand shake and smile with a free loaner car and all the items were profession MBrace, and backup camera installed on my 2008 S550. I was greeted with hand shake and smile with a free loaner car and all the items were professionally installed not only to their satisfaction but to my high standards of excellence! Carl and Ezra did a fantastic job of making my visit with my wife a pleasant and enjoyable trip to their dealership. Also, Paul, the finance manager also called me to make sure I was happy with all the arrangements of my purchase and service. Sincerely, James Bradley More