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Mercedes-Benz of Music City
Nashville, TN
855 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 25, 2020
Absolutely beautiful show room, Knowledgeable professionals that treat you like a VIP! Thank you Emilio and Killian for finding a great deal on an Amazing Car! No other dealer comes close to Merc professionals that treat you like a VIP! Thank you Emilio and Killian for finding a great deal on an Amazing Car! No other dealer comes close to Mercedes Benz of Music City! More
by Mrs. Brown
Employees Worked With
Emilio Valdivia, Keith Ertell, Killian Davis
August 20, 2020
Great experience with Bea Mohsenin at MBMC ! Her years of knowledge with MB is very evident and appreciated. Never had a better person to work with. Thanks Bea ! knowledge with MB is very evident and appreciated. Never had a better person to work with. Thanks Bea ! More
by cbone
Employees Worked With
Beatrix Mohsenin
August 13, 2020
Excellent Customer Service From start to finish all the employees I dealt with were polite and professional. Brent my service advisor listened to my concerns and took care of From start to finish all the employees I dealt with were polite and professional. Brent my service advisor listened to my concerns and took care of them all. He took the time to explain everything they did and actually told me he appreciated my business and Thanked me. Which you hear much in this country any more especially from young people. After this experience, I have full trust in their service department and will be a customer of Mercedes-Benz of Music City for a life-time. More
by jwawrw
Employees Worked With
Brent Reed
August 04, 2020
Pre-owned GLC300 We enjoyed working with Kate Cardin during our shopping experience for a new vehicle. She was very prompt in replying to our request, and leading up t We enjoyed working with Kate Cardin during our shopping experience for a new vehicle. She was very prompt in replying to our request, and leading up to our appointment, she gathered information about our interests and preferences so that we could make the most of our time. We ultimately compared a GLB and a GLC and during our test drives, and she was incredibly knowledgeable and objective in what the two models would deliver side-by-side. Additionally, during the buying process, there were no games or gimmicks. She provided information on the current manufacturer promotion, we quickly arrived at an appropriate sale price that was at market value and then were provided with different financing options. Would highly recommend seeing Kate and her team if you're in the market for a Mercedes. More
by jah5201
Employees Worked With
Kate Cardin
July 30, 2020
First Visit This was my first visit to the "new" Nashville Mercedes dealership. I was a happy customer in Franklin for 6 prior cars but decided to make a change. This was my first visit to the "new" Nashville Mercedes dealership. I was a happy customer in Franklin for 6 prior cars but decided to make a change. I decided to check out Mercedes of Music City because of their incredible charitable values. My daughter's school has never been turned down. The GM, Edwin Vickery, has been generous beyond everyone's expectations. So, I tried out the dealership and couldn't be happier about my choice. Kevin Taylor, the service manager, greeted me at the door, showed me around, introduced me to the GM, concierge manager, extended warranty manager, etc. I felt welcome and right at home. We were offered a loaner car but my daughter and I spend a pleasant couple of hours with capaccinos, fancy juices, snacks and massage chairs. Kevin had suggestions for repairs/services I needed today, in about 6 months, and in about a year. We discussed pros/cons on 2 vs.4 new tires, etc. I am a car novice but felt informed. The concierge manager, Zack, patiently showed me how to program the garage door, set radio stations, set auto wipers and lights, etc. And everyone said call anytime! They even passed along cell phone numbers. Can't say enough good things about the dealership. They have my service business and will have my new car business next time. More
by rene.houghland
Employees Worked With
Zachary Romero, Edwin Vickery
July 26, 2020
Mercedes Benz of Music City goes above & beyond 1st Class Customer Service! They are extremely knowledgeable, professional, courteous, kind & truly care which, is unheard of within most industries today. The Customer Service! They are extremely knowledgeable, professional, courteous, kind & truly care which, is unheard of within most industries today. They exemplify superior quality in every faucet of customer satisfaction all while offering wonderful amenities while you wait. There’s no other Mercedes Dealership that I will buy, lease nor obtain service from. Thank you to all the Sales, Service, Management & Support Staff especially during my most recent service visit where Ryan and Brent assisted me. Great job! Thank you “Mercedes Benz of Music City! More
by MAK
Employees Worked With
Emily , Brent Reed
July 25, 2020
Mercedes-Benz of Music City is a great Dealership to work with. Along with our salesman Scott Halpern. Scott did everything possible to help us fine the car we wanted. Thanks Scott Mike with. Along with our salesman Scott Halpern. Scott did everything possible to help us fine the car we wanted. Thanks Scott Mike More
by Mike
Employees Worked With
Scott Halpern
July 16, 2020
Glad I had my car serviced here Appointment was made at the last minute, but still got me in at 07:00 the next business day. In/out in 1 hour and 20 minutes, including car wash! Exce Appointment was made at the last minute, but still got me in at 07:00 the next business day. In/out in 1 hour and 20 minutes, including car wash! Excellent service that came in below estimate. Thank you to my service tech, Brent Reed! More
by wooball32
Employees Worked With
Brent Reed
July 10, 2020
Mercedes Benz of Music City is great! Sales pro Emilio Valdivia is great and really knows his stuff!!! Ask for him when you visit. The entire staff was great too including Keith in Finance!! The service Valdivia is great and really knows his stuff!!! Ask for him when you visit. The entire staff was great too including Keith in Finance!! The service department was excellent A+++ when you need service. Matt is the man! More
by keith-bean
Employees Worked With
Samuel Cavett, Zachary Romero, Emilio Valdivia, Keith Ertell, Matt Stewart
