Mercedes-Benz of Natick, a Herb Chambers Company

Mercedes-Benz of Natick, a Herb Chambers Company
253 North Main Street Route 27
Natick, Massachusetts 01760
(508) 655-5350

Manufacturer: Mercedes-Benz


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Twenty-Four Month Rating: 4.8/5
92 Reviews
Mercedes-Benz of Natick, a Herb Chambers Company

Overall Score: 5 Star Rating4.8



About Mercedes-Benz of Natick, a Herb Chambers Company
Certified: Mercedes-Benz of Natick, a Herb Chambers Company
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Mercedes-Benz of Natick, a Herb Chambers Company has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



gjp2424
5/1/2012 9:37:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Fred Schultz and Ian Miller

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
I have worked with many sales staff members and dealers over the years and I am very happy to share my experience with Fred Schultz and Ian Miller. First, Fred is easily the most knowledgeable Mercedes person I have ever met. He was extremely helpful in discussing all the nuances related to the particular model I was interested in, as well as a variety of historical Mercedes related tidbits. No pressure whatsoever, just helpful, and he wanted to go the extra mile to make sure I was well prepared before making my decision. Fred is exactly the type of professional I love to work with because I felt like the sale was secondary to my satisfaction.
In addition to Fred, I met Ian on my first visit, and though I did not buy a car that first day, I was completely committed to buying a car from this particular dealership based on the service I received. After a few days, and Ian's diligence in keeping in contact with me, a car became available that completely suited my needs.
Through one of the easiest processes in history, I purchased the car I wanted and then had a great experience working with Jaime during the last phase.
The best compliment I can pay Fred and Ian is that I will recommend close friends and family to them. My father is in the market for a new MB and from my experience there, he will wait until they have the car he wants, and will equally enjoy his experience as I did.

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curtman12
5/1/2012 1:09:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lou Forti, George Warnock, James McCracken

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
Very high quality dealership- great people- the three folks i dealt with couldnt have been nicer or more knowledgeable.
HIGHLY RECOMMEND buying a mercedes here.

CLG

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befthim@comcast.net
4/27/2012 10:59:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Boston and Tracy Evangelos

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
My recent purchase of my 6th M-B at this Dealer demonstrates my confidence. Steve Boston & Tracy Evangelos superb service
exceeded my expectations (which were high to begin with.) This EXCEPTIONAL dedication to serve did not end following my purchase. Indeed they followed-up
subsequently and continue to make certain that they stand ready to help satisfy any needs that I may have. Having had a broad
experience in Management, I feel quite confident in assessing service and want to express my total gratitude for the extraordinary
service I received and will continue to recommend Mercedes-Benz of Natick .

Bill E.

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jecclesine
4/18/2012 1:35:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dustin O'Brien and Bobby Strickland

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
I was extremely pleased with my recent car purchase experience with the dealership. Bobby was very good, very knowledgable and very helpful. He did a good job from when we arrived at the dealership as well as when we picked up the car. The main reason I have stayed with Mercedes of Natick is because of Dustin O'Brien in service. I had my E500 wagon for 8 years and I was ALWAYS well take care of, advised well and Dustin always went out of his way to explain what needed to be done and to make sure he worked around my schedule. So easy to deal with and just a really nice man. I could have gone anywhere to buy the car but only bought it at Herb Chambers of Natick because of Dustin.

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tem123
11/15/2011 4:33:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Al Corbett

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
Outstanding sales experience! Our salesperson, Al Corbett, was professional, friendly, knowledgeable and couteous. There was absolutely no sales pressure and he took the time to explain all the standard equipment and various options on the 2011 E350 and then took us on a test drive (both my wife and I drove the car a good distance on various road surfaces) which gave us an opportunity to experience the handling, comfort, and overall ride of the vehiicle. Al answered all our questions and was the consummate professional throughout the test ride and back at the dealership. I would definitely recommend Al and the Mercedes-Benz of Natck dealership to family and friends.

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Skiffington
11/9/2011 7:07:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Strickland

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
After visiting many Mercedes dealership looking for the combination of features we wanted, it was refreshing to meet George and Bobby. We learned more about the functions of the vehicle in 10 minutes w/Bobby than from any other dealership combined. Between George’s prompt response and straight forward answers and Bobby’s knowledge of the vehicle, the whole process was upstanding. We purchased many vehicles in our life time and always, always felt that we had to keep our guard up during the process not to be pressured into buying something that the dealer wanted us to buy vs what we really wanted, along with the prices negotiations was always stressful. Not the case here at all. It was very respectful and straightforward.

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robert.mazzarella@gmail.com
10/22/2011 7:09:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Noyhovich

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
I have purchased many cars from this dealership and have always been very satisfied both during the sales process and throughout the term of my lease. Paul Noyovich is wonderful sales person. He prides himself on the various features of the entire line and can help you choose the best car for your needs. He is very helpful and truly understands customer service. He is just as attentive after the sale as during the sales process. He does not want to sell a car, he wants to continue to sell you cars for as long as you are buying cars. It was a pleasure working with Paul and the entire Mercedes Benz of Natick team. From sales to service they want to satisfy the customer.........

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Bob & Shirley
10/10/2011 2:02:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: JC Cabanos

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
We have purhased a number of new vechiles from a number of different dealers. We have purchased our last 2 from JC. He and everyone else there has always been very courteous and helpful. The question is always what can we do to help you. What can we do to find a vechile that meets your requirements. If there is a difference, we can work it out. We also apperciate the fact that there is no pressure to purchase. Some of the other dealers want a commitment before the final price, not JC which we certainly apperciate. We would also like to point out that the service for us has been outstanding.
Shirley & Bob

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thesadsack
9/24/2011 2:09:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: ;JC Cabanos, James McCracken, Mike (manager), Kevin

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
Rating a product or service on the internet is for me a very rare action, positive or negative. However, I feel compelled to do ;just
that in this instance. Having, over several years, either purchased or leased for personal family use over 25 luxury or near luxury
automobiles. Also, during the early years, activity in auto meets, sports car events and general car interest were and are a serious hobby. My point in providing this background is to emphasize the fact that when ready to make an auto purchase, I do a lot of
research and approach the chosen auto dealer knowing exactly what I want. Needless to say, I have experienced over the years so
much incompetence, wheeling and dealing and various transaction distress that I group the vast majority as analogous to having
a colonoscopy.
My experience at Mercedes-Benz of Natick was 180 degrees different, thus the reason for this lengthy evaluation. From my first
moment being introduced and talking to the sales rep, ;JC Cabanos, I knew that I was in a different place. We were two adults who
respected each other's intelligence and car knowledge. And in about a half an hour the chat was over, each of us knowing the
other's requirements. After a couple of e-mails over about 3 days and a second visit of less than an hour it was a done deal.
During that visit I also met the manager, Mike, who was welcoming and made a couple valid suggestions. I did some paper work
with Jamie, the finance manager, who also was pleasant, warm and efficient.
The next day I took delivery which continued to be smoothly orchestrated by JC with the same pleasant and professional competence.
In closing, I would like to reiterate that this dealership is nothing more than a reflection of its people and ;JC Cabanos is one fine
representative who is a credit to the company. I would suggest, that if you're in the market for an MB, he's the guy to talk to.
Alan S.

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bagreen
7/5/2011 1:30:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: J.C. Cabanos

My Review of Mercedes-Benz of Natick, a Herb Chambers Company:
I got the deal of the century on a used car.

J.C. Cabanos was my salesperson. He was professional, friendly and helpful.
He should get a raise!!

My car is great and I'm "driving in style".

Everyone should deal with J.C. Cabanos!!

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