Mercedes-Benz of New Rochelle - Service Center

I believe this dealership knows what they have in Tom Burns, the Shop Forman. He is the only reason I’ve come back. He is honest, and will patiently explain the issue. I came in with my 2019 450 GLS and Burns, the Shop Forman. He is the only reason I’ve come back. He is honest, and will patiently explain the issue. I came in with my 2019 450 GLS and it was just out of CPO warranty but Tom provided very reasonable price for the fix. And while under warranty was just as helpful. I’m grateful and consider Tom a friend. John, who lends out vehicles, is also a good advocate and reliable staff member. Thanks guys. Will see you again soon. More

This is the absolute worst service place I've ever had the displeasure of dealing with. The service department people are very incompetent and don't want to to their jobs correctly. I brought my vehicle the displeasure of dealing with. The service department people are very incompetent and don't want to to their jobs correctly. I brought my vehicle in for a scheduled recall service which should've taken 1 day to do and as of today it's been 8 days. Numerous excuses, no loaner vehicle, and the service Manager Matt is dismissive and have no clue how to deal with customers correctly. The entire staff within the service department needs customer service relations training. Stay away from this place, they do not value their customers, and if you're not paying fir service due to a recall or whatever, there is a slim to no chance that you will receive a loaner. More

WORST PLACE EVER. My family (who are also members of the police force in westchester)& I were racially profiled by the manager named Richard after faulty mechanic work My family (who are also members of the police force in westchester)& I were racially profiled by the manager named Richard after faulty mechanic work. They allegedly changed my shifter bushing & when I return to pick up my car & THEY drove it up front, it wouldn't change out of the PARKED position. Instead of doing the right thing & seeing what the problem was, Richard 1st thing was to tell me I can have my car towed out of their lot. When I wouldn't accept that, his only solution was to endanger my family by taking off a safety feature. Spoke w the Gm Chris Tokard numerous times & he refused to look at the video of Richard berating my family in public. Chris made nothing but false attempts to rectify the problem w nothing but failed promises. They never placed by coverings they took off to get access to the screws in the interior, damaged my shifter, & failed and every standard of mercedes. PLEASE keep ur family & friends away from such a racist, unprofessional, and down right a place w no accountability from top to bottom. More

This dealership gives you the run around , don’t give you straight answers , it was a red flag when a employee told me to report my damages to insurance with out knowing a problem this dealership overcharge straight answers , it was a red flag when a employee told me to report my damages to insurance with out knowing a problem this dealership overcharge customers for labor hours , my car has been there 2 weeks and no one can give me what’s wrong with my car , no diagnostic test nothin just no one’s has looked at your car , it’s horrible service one employee told me “ if your in a rush the just come and tow your car out “ which is bad customer service it’s been 2 weeks and nothin i thought buying a luxury car you would get some type of service good customer service More

Brought my 2003 Mercedes Benz in for a recall on braking system Frank Trotta was very professional had my car fixed the next day good service system Frank Trotta was very professional had my car fixed the next day good service More

"Service Advisor" This morning my husband took my Mercedes to Mercedes Benz of New Rochelle. He made appointment beforehand regarding 2 issues that we have. (music syst This morning my husband took my Mercedes to Mercedes Benz of New Rochelle. He made appointment beforehand regarding 2 issues that we have. (music system and belt) He just called me about terrible experience with service advisor Maria Cianciulli. She acted very unprofessional and ignorant that is unacceptable for Mercedes Benz Employees and costumers. I just googled her name and there is lots of bad reviews on web from people who worked with her. Mercedes - Best or Nothing! Please be careful who works with you under this motto. Hopefully technicians at Mercedes Benz would be more professional and knowledgeable then your service advisors More

I went in to the dealer for Service B on my G63 AMG. While my truck was in there, they found that my truck needed an ECU update or there was a recall or something. 2019040001 - Update Engine Electron While my truck was in there, they found that my truck needed an ECU update or there was a recall or something. 2019040001 - Update Engine Electronics Control unit software control unit software 16181WMB08 Ever since that B service or software update, my truck revs high when I start the car sometimes. It’s random does not matter whether truck is cold or warm. Sometimes when I start the car, the revs races to the 4k,5K range by itself as if I started the car with my foot on the pedal. It races high RPMS for a few seconds then comes down. it never did this prior to the service B/software update I called the dealer the next day after I picked up the truck Because this was not normal, my service advisor (Maria) told me in order for them look at the truck again I have to pay a diagnostics fee AGAIN because they “pay the technicians by the hour”. Mind you I had just spent $700 For service B the day before. Unbelievable. I kept telling her my car feels different it never rev’d at startup like this. After going back & forth I finally gave up. My truck still revs high till this day. I will be taking my business somewhere else More

Very Good service Always bring my car there for service/maintenance Very friendly & professional dealership. I will continue bringing my car there for all service & Always bring my car there for service/maintenance Very friendly & professional dealership. I will continue bringing my car there for all service & maintenance in the future. More