Mercedes-Benz of New Rochelle - Service Center

Squeaky breaks no help Breaks were squeaking took the car in :c300 for check up and they reported break pads are fine . Then called and recommended new tires . But what abou Breaks were squeaking took the car in :c300 for check up and they reported break pads are fine . Then called and recommended new tires . But what about the breaks ? Got the car back and they still squeaking even though the pads are fine . Useless . More

Nothing better than Mercedes It is always a pleasure go to Mercedes Benz of NewRochelle all the workers are super polite and cordial the attention is always excellent. Erika Ow It is always a pleasure go to Mercedes Benz of NewRochelle all the workers are super polite and cordial the attention is always excellent. Erika Owens. More

The worst at pepe Went to buy a car, nfcu check in hand they told me I had to wait till my check cleared 15 days before I get my vehicle. They lost that deal. Then go g Went to buy a car, nfcu check in hand they told me I had to wait till my check cleared 15 days before I get my vehicle. They lost that deal. Then go get my tires changed they I know my coverage covers everything, they said your coverage doesnt cover $22 of our labor charge I wont charge you that today but next time you will have to pay. WHAT WHAT $22 really for labor I just bought this car plus coverage now you making me feel like I was ripped off. So I called my dealer in long island. Long story short she basically put him in his place and said exactly what I was thinking. They make Mercedes benz look bad. I also asked them could my car be washed he said they would take care of it, all they did was spray water cause it was still bird poo on my hood. Smh. More

Tire visit Tamzin was a great help and went above and beyond to help me. She was pleasant, patient, and articulate. She was able to process my tire claim very qu Tamzin was a great help and went above and beyond to help me. She was pleasant, patient, and articulate. She was able to process my tire claim very quickly and at all times I felt that she was putting my needs and time concerns first. She even helped wipe up my interior beyond what the service team did. Move this talented young woman up the ladder! Best service experience ever at any dealership! Lianne de Serres MD More

Too much confusion I purchased my car in feb 2018 CPO battery (auxiliary) dies in 10 days First service the car needs fuel injection.. not sure why if it was certified I purchased my car in feb 2018 CPO battery (auxiliary) dies in 10 days First service the car needs fuel injection.. not sure why if it was certified 5 mo prior.... Honestly I don’t think my car was certified if it was it was a rush job now im stuck footing the bill..snit good More

Scheduled Maintenance Brought my car in for its regularly scheduled maintenance. Jorge Baez was my service rep who at the outset let me know what the initial cost would b Brought my car in for its regularly scheduled maintenance. Jorge Baez was my service rep who at the outset let me know what the initial cost would be. I really appreciated that because in the past I was never informed of the costs of scheduled maintenance. I was email an invoice with the work that was going to be performed. Mr. Baez also notified as to when my automobile would be ready to be picked up. When I arrived, I had a discussion as to one of the items on the invoice. Mr. Baez rectified it. It was a minor issue regarding the filing of the reservoir with washer fluid (my husband just that morning had capped the reservoir and there was no need for a charge for fluid to be added to my invoice). All in all a pleasant experience. More

Amazing Service Mr Jorge Baez really took the time to understand my issues with the car, documented them perfect and acted and got everything fixed. There was so much Mr Jorge Baez really took the time to understand my issues with the car, documented them perfect and acted and got everything fixed. There was so much drama dealing with my warranty company but he was very attentive and professional More

Very good Everyone I have dealt with since leasing this car, has been great. This car is my most favorite MB that I have had the honor of driving. Everyone I have dealt with since leasing this car, has been great. This car is my most favorite MB that I have had the honor of driving. More

Always reliable I have used this dealer for 3 cars. I always get assisted in an efficient and friendly manner. I like tbe fact they clean my car too!!!! My service ad I have used this dealer for 3 cars. I always get assisted in an efficient and friendly manner. I like tbe fact they clean my car too!!!! My service advisor, Jorge is top notch. More

Excellent service. Very friendly. Always trying to make things work out the best way possible. I would highly recommend using the New Rochelle dealership and w service. Very friendly. Always trying to make things work out the best way possible. I would highly recommend using the New Rochelle dealership and will continue doing business with them. More