Mercedes-Benz of North Haven

Mauro motors tried to pad a warranty service with additional labor to replace a part that was going to be removed as part of the warranty service. They also have multiple prices for parts. They charg additional labor to replace a part that was going to be removed as part of the warranty service. They also have multiple prices for parts. They charged me 255.00 each for rear springs to be installed during a warranty rear subframe replacement even though they sell the same spring for 118.00 each on their online retail store. When brought to their attention, they would not allow me to buy the springs from their online retail store and have them install it. They also tried to replace the entire rear exhaust for $1,700.00 during the same service when it only needed a gasket. They are crooks and try to take advantage of their customers. Go elsewhere! More

Bought a preowned GLC and process was efficient as I needed it to be. PJ was great at taking care of things and I was able to take delivery of the vehicle in the narrow window that was most convenient needed it to be. PJ was great at taking care of things and I was able to take delivery of the vehicle in the narrow window that was most convenient for me. Great job all-around. More

Received great service on my car but dealership tried to upsell other work. Estimate I received for my car was low. upsell other work. Estimate I received for my car was low. More

I would like to say thank you for your service because the team knows how to make it happen to satisfy the customers needs the team knows how to make it happen to satisfy the customers needs More

Very shady business practices, I was charged $1,295. 00 for Zurich shield- what’s is it ?? More importantly I was never asked if I wanted it. Then the $995.00!convenance fee? You get charged to do busine 00 for Zurich shield- what’s is it ?? More importantly I was never asked if I wanted it. Then the $995.00!convenance fee? You get charged to do business with them. This is expected from a used car lot not a Mercedes Benz dealership. More

I brought my Mercedes-Benz in for maintenance service, and it was such a breeze. Miguel was friendly and transparent throughout the entire process, and he made me feel at ease with the service. I highly r and it was such a breeze. Miguel was friendly and transparent throughout the entire process, and he made me feel at ease with the service. I highly recommend coming to Mercedes-Benz of North Haven for your Mercedes needs. More

Very efficient and helpful, really liked working with them, I recommend anyone who wants to buy a car to visit them first. them, I recommend anyone who wants to buy a car to visit them first. More

Worst customer service. Bought my GLS 450 from them Kept on calling sale person regarding details issues but not answer for a month. Finally got in touch with the manager st Bought my GLS 450 from them Kept on calling sale person regarding details issues but not answer for a month. Finally got in touch with the manager still the issue is not resolved. Left the car with them for 10 days. I would not recommend them to anyone. Worst customer service I’ve ever experienced. Don’t waste your money with Mercedes Benz of North Haven. Not worth the headache. More

Purchased a used vehicle with a warranty from this dealership less than a year ago, only to discover—when registering it in another state—that the undercarriage and gas tank holder were completely rus dealership less than a year ago, only to discover—when registering it in another state—that the undercarriage and gas tank holder were completely rusted out. The inspection revealed the car was unsafe to drive or sell. The dealership has not responded to rectify this serious safety issue, demonstrating poor customer service and a clear misrepresentation of the vehicle’s condition for profit. I will be reporting this to Consumer Protection authorities. Buyers should be extremely cautious—this dealership appears to prioritize commissions over honesty and safety More

Great ,Friendly, Professional and fast service. I have taken 4 of my fleet vans here and their service is perfect. I have taken 4 of my fleet vans here and their service is perfect. More