Mercedes-Benz of North Scottsdale

I had a C Class Mercedes. I needed service & called Schumacher Mercedes and asked if I had the car towed to their dealership, if they would offer me a loaner car. I was told I could obtain a loaner by Schumacher Mercedes and asked if I had the car towed to their dealership, if they would offer me a loaner car. I was told I could obtain a loaner by the service rep. I had the car towed to Schumacher Mercedes within 30 minutes of the conversation. After I got to their service dept, I was told I could not have a loaner. If that was the case, I would have had the car towed to Phoenix Motors. I asked for a manager, Michael Schumacher came into the office. He was very cold & asked the service rep what model car I had. When the rep told him it was a C Class, he abruptly said NO & walked out. As if I was a second class citizen because I had a low end model at the time. I walked out of the office towards my car. I asked another rep if they had loaner cars available & he said they did. I come to find out that the reason my car was disabled was because the lug nuts from my regular tire were too long for the spare tire and impeded the driving of the car. I then proceeded to change the lug nuts to the proper length in the middle of their lot. Dozens of employees RAN out asking to assist me. It looked terrible for a woman in a skirt on the ground changing lug nuts. I ended up driving away saving myself the $700 they quoted me for repairs that were not even needed & I NEVER went back to their dealership. We now own E63 AMG & G55 - WHICH WE DID NOT BUY FROM SCHUMACHER! More

I walked into the Audi North Scottsdale dealership with the mindset that I would NOT be purchasing a car that day. David Silver approached me in an unassuming and professional manner. Expecting the "sale the mindset that I would NOT be purchasing a car that day. David Silver approached me in an unassuming and professional manner. Expecting the "salesman routine", I was pleasantly surprised with the way David handled his prospect (me). He asked me a ton of questions: What brought me into the showroom, my time frame for a purchase, what I was looking for in a new car, etc. David really dug deep into what I wanted. After absorbing all of this information, David showed me a few cars. I felt no pressure, no "gamesmanship", nothing shoddy that one might find in a less-than-professional car salesman. Long story short: I bought, same day, the perfect car for me. David was a factor in my decision. David brings honor and respect to an otherwise stigmatized profession. I would recommend David to anyone who is looking for an honest transaction. Thumbs up, big time. More

I have purchase two new Mercedes from Remington and I have always found the whole Schumacher team to be very pleasant and easy to work with. I'm not the your average MB customer...I buy MB because I dri have always found the whole Schumacher team to be very pleasant and easy to work with. I'm not the your average MB customer...I buy MB because I drive long distances and need something that will last. It is an investment, not a "I'm rich" statement. Regardless of my monetary standing, I always get treated like their best customer. More

I have tried to buy a new car from them twice. Once the year the new SL came out and again when the new S class came out. It seems because they have somewhat of a captured audience in the Phoenix area with year the new SL came out and again when the new S class came out. It seems because they have somewhat of a captured audience in the Phoenix area without much comptetition their sales people are somewhat aloof and going on about how exclusive the car and their dealership is. Basically it has caused us to go to California to buy these cars. Their service department however has actually been quite good albeit not as good as BMW. I had a 2005 760iL and 2 years after I had it I pointed out that the entry sill and door panel where you rear passes through to the seat where scuffed from getting in and out and thought the service writer might pass it on for future reference. When I returned to pick up my car they had replaced all of them. Never asked, never expected it. THey just did it. Their no cost maintenance program is a solid winner in my mind. Would have purchased another 7 series but I had already had 2 of the same model design so I changed to the S Class which is a great car. But as for the dealer. They could go along way in making it easier to buy a car from them. More

Brought my C230 2002 to this dealership several times over the last 3 years and almost every time after the 1st visit the car needed to be brought in again because the service caused another problem or t over the last 3 years and almost every time after the 1st visit the car needed to be brought in again because the service caused another problem or the first problem was not fixed correctly. Service adviser was Jerry Shannon and he seemed to be oblivious to the fact I had to keep bringing the car back in because the problem was not fixed or that the service caused another problem which in some cases showed a fault when they brought my car around to be picked up. Does not seem possible to bring the car in for service just once as something else always happens to the car when it's brought in. The latest incident the battery died right after the service. Called the 1-800 number and Schumacher Mercedes sent a guy out who had to jump start the car and blew the radio fuse in the process. The SRS light came on because the battery was dead and it could not be reset by the guy who came out so I had to bring it in to Schumacher Mercedes today to be reset and they charged me $137.50 to do that..what a scam. More

These people remember you by name and truly bend over backwards to help and assist you. "Service" is still alive backwards to help and assist you. "Service" is still alive More