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Mercedes-Benz of Orlando
Maitland, FL
556 Reviews
Since opening our doors over 45 years ago, many of our customers have returned time and time again to purchase, lease and service their luxury automobiles here at Mercedes-Benz of Orlando in Maitland. One of the primary reasons for this loyalty is the 500 years of combined Mercedes-Benz experience represented by our Parts, Service and Sales teams. At Mercedes-Benz of Orlando in Maitland, we know that driving a Mercedes-Benz is an exciting experience, and we are just as excited to have you as a member of the Mercedes-Benz family.
Please stop by to visit our newly renovated and expanded sales showroom. It truly represents the fine quality that you expect from Mercedes-Benz. We look forward to seeing you, soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 556 reviews
December 25, 2025
The dealership experience overall was smooth and well-organized, from test drive to delivery. Everything was handled efficiently, and the car was presented in immaculate condition at pickup. well-organized, from test drive to delivery. Everything was handled efficiently, and the car was presented in immaculate condition at pickup. More
by guspetisco
Employees Worked With
James Haines
December 24, 2025
⭐☆☆☆☆ (1/5) – Took Payment, Breached Contract, Violated Consumer Rights, Then Went Silent My experience with Mercedes-Benz of Orlando constitutes a serious failure of contractual performance, consumer p Consumer Rights, Then Went Silent My experience with Mercedes-Benz of Orlando constitutes a serious failure of contractual performance, consumer protection, and interstate transaction compliance. I purchased a 2026 Mercedes-Benz, submitted payment, and signed the buyer’s order and retail purchase agreement in good faith. I reside in a different state, making this an interstate consumer transaction that legally requires transparency, delivery, and good-faith performance. After payment was tendered and the contract executed, the dealership failed to deliver the vehicle and then ceased all communication. No delivery. No explanation. No refund. No response. A primary contributor to this failure was Yvette in Finance, who was directly involved in the transaction. Once the paperwork was signed and payment submitted, she became completely unresponsive, along with the rest of the dealership. Calls, emails, and follow-ups were ignored. This conduct is not merely unprofessional—it implicates multiple consumer-protection violations. Based on the facts, this dealership’s actions appear to violate: Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Fla. Stat. § 501.201 et seq. Failing to deliver goods after accepting payment and executing a contract constitutes unfair and deceptive trade conduct. Uniform Commercial Code (UCC) Articles 2 and 9, as adopted in Florida A seller who accepts consideration but fails to deliver goods breaches fundamental obligations of sale and performance. Interstate commerce consumer protections Taking payment from an out-of-state buyer and then refusing communication or delivery raises serious interstate consumer-rights concerns. Implied covenant of good faith and fair dealing, recognized under Florida contract law Going silent after execution and payment is a clear failure of good-faith performance. To be absolutely clear: I live out of state Payment was submitted The buyer’s order was signed The retail agreement was executed The vehicle was never delivered Finance management, including Yvette, failed to communicate or perform Once they had my signature and payment, I was treated as if I no longer existed. This is not a delivery delay. This is non-performance after payment and contract execution. Mercedes-Benz markets itself on trust, integrity, and precision engineering. What this dealership delivered instead was: Silence after taking payment Avoidance after execution Disregard for basic consumer rights Indifference to interstate buyer protections If you are considering purchasing a vehicle from this dealership—especially if you live out of state—be warned: based on my experience, once they have your paperwork and money, you may be left without answers or recourse through the dealership itself. This conduct reflects a serious breakdown in finance oversight, dealership management, and compliance with consumer-protection laws. Mercedes-Benz USA, AutoNation leadership, and regulatory authorities should review how this dealership handles executed contracts and out-of-state consumers. This has been one of the worst automotive purchasing experiences I have ever encountered. Avoid this dealership at all cost!!! More
by T.R.Y Revocable
Employees Worked With
Yvette Lookhoff
September 10, 2025
I truly appreciate the entire staff at this location. Marcus made sure I was beyond content with the service received. I am grateful for their support and professionalism. Marcus made sure I was beyond content with the service received. I am grateful for their support and professionalism. More
by Char
Employees Worked With
Marcus
