Mercedes-Benz of Paramus - Service Center

2-3 months ago, I returned parts. They agreed to take them back, minus 20% restocking fee. They said that they will mail me the refund. I still haven’t received my refund, and no one They agreed to take them back, minus 20% restocking fee. They said that they will mail me the refund. I still haven’t received my refund, and no one at customer service doesn’t know how to handle it, but states they will have someone call me. It’s been 2 weeks and no one has called me back. Can someone call me regarding my refund!? Can some direct me in the right direction. This is horrible customer service. I am without parts and the money I paid for them. More

After we purchased our car a year ago we immediately had a leak in our gas line. Now oil oil light is on and we just had the car in for a service!! a leak in our gas line. Now oil oil light is on and we just had the car in for a service!! More

New wiper s were placed but after a week they were broken and were making tweaking sounds when you used them! Also after service B I have encountered all the problems in the world ! A bit disappointed! and were making tweaking sounds when you used them! Also after service B I have encountered all the problems in the world ! A bit disappointed! More

I am happy with the service I had received in the past David Wong is awesome. He assisted me as a sales man to purchase a car . He wasn’t pushy but respected me and listened . David Wong is awesome. He assisted me as a sales man to purchase a car . He wasn’t pushy but respected me and listened . Ashley is awesome she took care of me when I came to have repairs done on my panoramic roof . She set me up with a loaner . Both David and Ashley are true assets to Paramus Mercedes . I am very satisfied. Thank you both . More

Great experience I love this place from sales to finance to service Can’t be beat finance to service Can’t be beat More

Tamar, is the best service advisor! She is helpful and hands on. She truly cares about her clients! She is helpful and hands on. She truly cares about her clients! More

Very friendly, respectful and professional with their work always help solved your problem and they are very understanding work always help solved your problem and they are very understanding More

It took almost 2 days after I made an appointment was when they first looked at my sprinter and another 2 days to fix the problem. Basically, it was 4 days without my delivery vehicle causing me me a wh when they first looked at my sprinter and another 2 days to fix the problem. Basically, it was 4 days without my delivery vehicle causing me me a whole week of list delivery business. More

I had an appointment for a sunroof recall. I brought the car in 8:00am on a Monday morning. The car wasn’t looked at until Tuesday at that point the part needed to be ordered and the job wasn’ I brought the car in 8:00am on a Monday morning. The car wasn’t looked at until Tuesday at that point the part needed to be ordered and the job wasn’t completed until Thursday afternoon. More

Great service and courteous staff. Very clean and modern facilities. Parts department is excellent As well. Very clean and modern facilities. Parts department is excellent As well. More