Mercedes-Benz of Paramus - Service Center

Last 2 visits were problems with service advisors , also very difficult to get through? Communication is a problem! very difficult to get through? Communication is a problem! More

All routine service was excellent. Minor body work was excellent. Rear luggage issue was not resolved; issue started again within a few days. I took the vehicle to Mercedes Benz Fairfi Minor body work was excellent. Rear luggage issue was not resolved; issue started again within a few days. I took the vehicle to Mercedes Benz Fairfield CT - issue was resolved while I waited - 100% satisfied with their service More

I had an issue with my 2021 Mercedes gle350. Mercedes fixed the issue and did right by me. Highly recommended Paramus Mercedes! Thanks Mercedes fixed the issue and did right by me. Highly recommended Paramus Mercedes! Thanks More

All was taken a care of as expected and professionally. They called me as soon as my car was completed. They called me as soon as my car was completed. More

fast appointment date - immediately taken care of when I arrived- super friendly and knowledgeable service person - continued by text, email and phone calls from service tech, fast service, car done as pr arrived- super friendly and knowledgeable service person - continued by text, email and phone calls from service tech, fast service, car done as promised, easy pick up and on my way back home! I recommend very highly this dealer! More

Very professional, our car was done before the time frame they had given..thank you for being the best they had given..thank you for being the best More

My car was returned unwashed. Service team was cordial and did get my car back on time. Service team was cordial and did get my car back on time. More

Excellent response always by Theresa and highly helpful and informative in getting service issues addressed. and informative in getting service issues addressed. More

The manager of service was fantastic. However when I drove up with a flat tire the valet attended told me that I needed an appointment and couldn’t help. So I asked for the manager who to However when I drove up with a flat tire the valet attended told me that I needed an appointment and couldn’t help. So I asked for the manager who took care of me. The valet need to be trained so when a person comes to service with a problem he has a more welcoming attitude and gets someone to help. Thanks More

Excellent service dept They send a video explaining what needs to be repaired and give you a written estimate needs to be repaired and give you a written estimate More