Mercedes-Benz of Paramus - Service Center

I took in my 2019 S560 for service. Needed an oil change and my massage seats weren’t working. The day after I dropped it off I received a video showing me “water” in my trunk and Needed an oil change and my massage seats weren’t working. The day after I dropped it off I received a video showing me “water” in my trunk and the mechanism that pumps my massage seats had a “kink” in the line. I was told that the water in my car was from damage and the kinked line that was causing the massage seat to malfunction was from damage I did..basically a car accident. After charging almost $500 for ONLY AN OIL CHANGE ….I was asked to pay another $500 to do further diagnostics and there was a tremendous chance that the malfunction would NOT be covered under warranty and I would endure the second $500 charge out of pocket. So I naturally paid for my oil change($500) and drove away with my car. Turns out the water was from a leaky water bottle in my trunk. Turns out the kink in the hose for the massage seat system was the only issue and by unkinking the hose the system works perfectly fine. It’s as if warranty is meaningless and they find loop holes to exploit the customer. When I asked the service writer to please make sure the massage seat pump has a “crack” in it before they refuse to warranty the repair….his response is…” I already internally charged 2 hours of work the rest is on you”(you being me) More

Excellent service and I felt part of the family. Looking forward to the next visit Looking forward to the next visit More

Polite and responsive Fixed poor work done at the factory. Will continue to take our vehicle there factory. Will continue to take our vehicle there More

Best customer service I have ever seen people are so friendly from the beginning to the end friendly from the beginning to the end More

Friendly on time very clean excellent service good mechanics very modern installation easy location to go mechanics very modern installation easy location to go More

Brought my E55 in for a recall and they did an excellent job. They also inspected the entire car while it was there and supplied me with a video of other repairs I will be needing. They have an excellent st job. They also inspected the entire car while it was there and supplied me with a video of other repairs I will be needing. They have an excellent staff and are very courteous. Thank you. More

Car wash is trash need a new wash people and better wash line wash bad line wash bad More

Always professional and friendly - and they help you understand what you are getting in terms of technical service. understand what you are getting in terms of technical service. More

I'm extremely satisfied with this service I got a very professional communication with Ashley she really walked the extra step to take car of my vehicle professional communication with Ashley she really walked the extra step to take car of my vehicle More