Mercedes-Benz of Paramus - Service Center

I am very happy with the level of service we receive at Prestige Motors. From scheduling the appointment, communication regarding the work to be done, and the follow up email after delivery... You really Prestige Motors. From scheduling the appointment, communication regarding the work to be done, and the follow up email after delivery... You really feel that you are working with a team of professionals that care about their customers. Richard Lombardi made sure our truck was well taken care of (routine mantenence plus some warrantee repairs), it was finished when promised, clean and everything working fine. I highly recommend the service dept. at Prestige. More

I purchased a demo/loaner in January 2012. In July of 2012, I took my vehicle to vehicle to be serviced, and made contact with Rich Lombardi. It was a small, cosmetic cover located under the right rear 2012, I took my vehicle to vehicle to be serviced, and made contact with Rich Lombardi. It was a small, cosmetic cover located under the right rear axle, and although it served no real purpose except to protect the steel under the vehicle, it fell off. My wife took it back and met with Rich Lombardi who said it really wasn't that important, but that he would contact us and try to have ti covered under warranty. We took the car home. He never contacted us. I called repeatedly and he still did not call back. After two weeks I finally reached him, and he reiterated that it was not that important but that he would see if he could get it covered under warranty. As of this date he has yet to contact us, and the part still remains in the trunk of our car. I do not think I would recommend this dealership to anyone since the replacement of a simple, small part could not be resolved. More

Of all the car dealerships that I have dealt with in New Jersey, Prestige Motors is by far the best. The service department and my sales person, Marty Hasher, have given me excellent service for the last 5 Jersey, Prestige Motors is by far the best. The service department and my sales person, Marty Hasher, have given me excellent service for the last 5 years. I would absolutely recommend this dealership! More

Mike was very personable, and informative. He had answers to all my questions. When we came to get the car, and a bad tire valve had left the car with a flat that we didn't have when we dropped it answers to all my questions. When we came to get the car, and a bad tire valve had left the car with a flat that we didn't have when we dropped it off, Mike was very apologetic, and said that they would get it taken care of right away at no charge. Unfortunate things like that don't usually happen at the most opportune times. In this case, at the dealership was far luckier than out on the road, and I was greatful for that. Mike made the right call, and made me feel confident that his goal was not only to make it right, but to make it as painless as possible. We went out to run an errand, and he called us as were on our way back to the dealership, to say the car was ready and waiting for us in the service lane. It was our second encounter with the service department, which put a remote start in the car for us about 2 weeks after we bought it. That time they provided us with a same-model loaner car. This time I let him know that we didn't need a loaner, even though he offered, and had one ready. This was the first scheduled service since buying the car last December, and I'm quite happy with the professionalism of Mike, and the service department in both experiences. My comment about the price being good, rather than great, is just because I'm used to owning Japanese or American cars, which don't cost as much to service, but they also don't compare with a Mercedes. Annie and I are very happy with her C300. It's our first Mercedes, but definitely not our last. Please make a pickup truck! I'll buy one right now! Thanks for the good job. More

My car made unusual noises so I took it in without an appointment. Although there was already a big crowd there for various repairs they took my car for an evaluation, gave me a loaner car and were fini appointment. Although there was already a big crowd there for various repairs they took my car for an evaluation, gave me a loaner car and were finished by the end of the day. More

My service rep is Hard to get a hold of and does not respond promptly to email. However accommodating with the date of return for the loaner. respond promptly to email. However accommodating with the date of return for the loaner. More

Fran was extremely pleasant and helpful. The rest of the staff were also nice and professional. The place was clean and I enjoyed their hospitality. staff were also nice and professional. The place was clean and I enjoyed their hospitality. More

I purchased my car in July 2012 from Marty Hasher. Marty is wonderful to work with. He is courteous, knowledgable, helpful, and is easy to work with. Someone backed into the passenger side of my car and d is wonderful to work with. He is courteous, knowledgable, helpful, and is easy to work with. Someone backed into the passenger side of my car and did damage. I called Marty and met him at Prestige and he walked me to and introduced me to Dominic Gramuglia. I thought that was very nice. Dominic was very helpful every step of the way with the repair/body work necessary to return the car's original look and function. He is courteous,responsive, and knowledgable and made me feel comfortable knowing that he was overseeing the proper repair of my car. Many thanks for the team at Prestige Motors that made such a difference in how they handled the situation. Carol Campi More

It's always a great experience doing business with Prestige. The the best at what they do in any department. You will not be disatisfied! Prestige. The the best at what they do in any department. You will not be disatisfied! More

Scam artists, the whole lot. Stay away from this place for your own good. Took my 2004 E500 for a c-service - which is an A + B service. Walked out of there $1900 poorer with serveral fault codes still no for your own good. Took my 2004 E500 for a c-service - which is an A + B service. Walked out of there $1900 poorer with serveral fault codes still not fixed. The B service they eventually did you can get at MBenz Morristown or Greenwich for $460. They claim they look at the fault codes on your instrument cluster to decide what to do. Thats just a scam. Most or all of the work they quoted me individually - you can get at any decent MB dealership for a flat rate. They try to get at you by quoting individual charges for your oil service, brake inspection/fluid, dust/air filter and even a general check of other items e.g. axle, throttle they bill you separately for. By the time they tote it up you're well over $1,000 not including recommended work. They completely cleaned me out. Went to morristown a week later with Wife's GL and walked out a happier man after paying $470 for my B service. do not make the same mistake I made. They are scammers. Unlike every other MB dealer in the area, they will not quote a flat-rate for service. They get you in and then scam you by itemizing each check and billing your separately. On top of the $1900 I paid them, the service advisor had the nerve to charge me $25 for a coolant cap (which had been corroded)...perhaps it should have been completementary. But no, they want every penny of your hard -earned dollars. I called them and asked why they're the only dealer in the area operating like this....crickets....no answer. Just fudging...and telling me how every other benz dealer in NJ must be wrong and they're right. More