Mercedes-Benz of Plano

Excellent Service. I was welcome from the moment i arrived. Process was swift and efficient. Shuttle driver Jack was the best. Customer service is the best arrived. Process was swift and efficient. Shuttle driver Jack was the best. Customer service is the best More

The service advisor,Chad, was very efficient, friendly and knowledgeable. Service was completed quickly, and my car is back to running wonderfully! In addition, it was washed and vacuumed. Thank you Merc and knowledgeable. Service was completed quickly, and my car is back to running wonderfully! In addition, it was washed and vacuumed. Thank you Mercedes-Benz! More

Very disappointing, as I had expected “Lexus-type” service levels. Service advisor provided no status calls on day 1 and failed to reply to 2 inquiry voicemails left for him on day 2, vehicle took ver service levels. Service advisor provided no status calls on day 1 and failed to reply to 2 inquiry voicemails left for him on day 2, vehicle took very long to repair (7am Tuesday to 5pm Friday for an 80k type b service and the repair of a door lock), and lack of handoff as requested (notification sent to wrong mobile phone when car was ready). More

Perfect place to buy if you need a Merc . Nothing better than buying directly from the MB than a dealer . I had bought from park place earlier , but this place is better . Shout out to Benjamin Song ! than buying directly from the MB than a dealer . I had bought from park place earlier , but this place is better . Shout out to Benjamin Song ! More

Service Staff is AMAZING! Benny and Aly are THE BEST! They get the job done and make sure that I am inconvenienced the least! They are communicative, efficient and treat me like a VIP! They take care of They get the job done and make sure that I am inconvenienced the least! They are communicative, efficient and treat me like a VIP! They take care of everything from registering for my service to a loaner if needed and then check out is a breeze. They make sure to keep me updated on where my vehicle is in the process. And always service with a smile! They make sure I am happy with every part of the service experience. Highly Recommend! More

Excellent service and friendly staff. They put us into the exact Mercedes we were looking for at great price. Justin the product concierge too his time showing us how to use all the cool features in the c the exact Mercedes we were looking for at great price. Justin the product concierge too his time showing us how to use all the cool features in the car. More

Because of the Covid 19 pandemic, they became so hungry and greedy, This guy offerred me a GLB 4Matic with 49000 dollars, I told him my number is around 38000-40000 （the invoice price is 37000) he told me and greedy, This guy offerred me a GLB 4Matic with 49000 dollars, I told him my number is around 38000-40000 （the invoice price is 37000) he told me the number Is so ridiculous. I think this guy really need some money to pay his bill. IF YOU WANT BUY A CAR WITH HIGHEST PRICE? Call him. More

Very happy to work with Asif again. He is very pleasant, knowledgeable and professional. The wait time was not too long and the waiting area is clean. knowledgeable and professional. The wait time was not too long and the waiting area is clean. More

I appreciate for Matt Workman in service department to help me on my 2005 Sprinter. As I explained to him my ignition key he finally find issues with service technician. Thanks help me on my 2005 Sprinter. As I explained to him my ignition key he finally find issues with service technician. Thanks More

Our salesman, Ben Song, was very considerate and thorough in helping us find the right car, negotiating a value for our trade in and coming to a final deal. The inventory is great. in helping us find the right car, negotiating a value for our trade in and coming to a final deal. The inventory is great. More