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Mercedes-Benz of Plano
Plano, TX
2,138 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,138 reviews
September 02, 2020
I appreciate the TLC that the team always gives my old 2002 SLK 320 that I love and continue to hold onto! I have been a customer since 1982 when they were Autohaus and have had several service advisors 2002 SLK 320 that I love and continue to hold onto! I have been a customer since 1982 when they were Autohaus and have had several service advisors through the years. It has been a pleasure now to deal with "Z." More
by wikibird
Employees Worked With
Z Lanani in Service
September 01, 2020
Marc Henley, our service provider, was very helpful and made our service go smoothly. He provides great service. Xxxxzxx xxxxxx xxzzz zxxxx xxx xxx xxx made our service go smoothly. He provides great service. Xxxxzxx xxxxxx xxzzz zxxxx xxx xxx xxx More
by Lygardnercollins
Employees Worked With
Marc Henley
September 01, 2020
Plano TX dealership with large inventory. Salesperson Darren was awesome. He had excellent follow through and kept us posted on the status of the car that we ordered. He was thorough and professional. Darren was awesome. He had excellent follow through and kept us posted on the status of the car that we ordered. He was thorough and professional. More
by Lenahwilson
Employees Worked With
Darren Shin
August 29, 2020
Excellent response for repairs,courteous people, rv had been washed as this Sprinter is RV , all service related personnel from the time u arrive till the time you leave always greet you and ask if you nee been washed as this Sprinter is RV , all service related personnel from the time u arrive till the time you leave always greet you and ask if you need help . More
by sgmrfm2000
Employees Worked With
Service , Advisers
August 27, 2020
I took my ML 350 to this dealership for air conditioning problem,they hag it for 8 days,didn't fix the problem and charge me $500+ .I even send a email to their GM KIM PATERSON but I didn't get any respo problem,they hag it for 8 days,didn't fix the problem and charge me $500+ .I even send a email to their GM KIM PATERSON but I didn't get any respond from them.very disappointed ,not happy with their service. More
by asbolor
Employees Worked With
MARC
August 27, 2020
Would highly recommend this dealer for any Mercedes Benz related Sales or Service. Look out for Chuck Pullen. He is great to work with. Great Customer Service and very knowledgeable. related Sales or Service. Look out for Chuck Pullen. He is great to work with. Great Customer Service and very knowledgeable. More
by Sanjay Kumar
Employees Worked With
Chuck Pullen
August 26, 2020
Pleased with my last visit. Thanks for the courtesy and quick wash service on my e350. I was pleasantly surprised to learn extra charges were waived, but disappointed by a less timely complimentary shuttle quick wash service on my e350. I was pleasantly surprised to learn extra charges were waived, but disappointed by a less timely complimentary shuttle service. Overall a good experience. More
by msterl123
Employees Worked With
Clayton Frazier
August 26, 2020
Not too happy with service I received. They forgot to do 2 items on their list that I was told they were supposed to do. Also told I need new tires but got a second opinion and I have plenty of tread life. 2 items on their list that I was told they were supposed to do. Also told I need new tires but got a second opinion and I have plenty of tread life. More
by Jgt0521
Employees Worked With
August 26, 2020
Dealership is very impressive. It’s a huge space with plenty of cars on display. It’s very clean and well maintained. My sales associate was excellent. I would not be driving my new Mercedes without his plenty of cars on display. It’s very clean and well maintained. My sales associate was excellent. I would not be driving my new Mercedes without his diligence and professionalism. More
by tkim
Employees Worked With
Curtis Myles
