Mercedes-Benz of Richmond - Service Center

Steve Hunnewell is the best service advisor I have ever worked with at any dealership. He is the reason we go to Mercedes of Richmond. worked with at any dealership. He is the reason we go to Mercedes of Richmond. More

Received excellent service from my service advisor, Steve Hunnewell, who arranged a loaner car for me when additional parts were needed, and kept me informed throughout the process. Hunnewell, who arranged a loaner car for me when additional parts were needed, and kept me informed throughout the process. More

I drove into dealership about tire sounding like going flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why displ flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why display didn’t show low air so Dealership offered free alignment next visit so I could pick up same day. Good service so far. Hope it continues. More

The service was excellent, and the wait time was exactly as I had been quoted. Everyone was courteous and friendly. as I had been quoted. Everyone was courteous and friendly. More

Summer Price did a good job in setting up an appointment to the have the remote camera replaced on our 2024 GLB250 to the have the remote camera replaced on our 2024 GLB250 More

The service was excellent. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs. More

Very professional staff with excellent customer service. The diagnostic service for my “check engine” light was done in. A timely manner. The problem was explained clearly along with the cost estimate The diagnostic service for my “check engine” light was done in. A timely manner. The problem was explained clearly along with the cost estimate More

It’s first time for me and its Very bad customer service, no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 ser no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 service and in Saturday morning no feedback I called service center at 10:00 am to check what happen they leave message for internal service team to call me but no one called me, after that I went to branch and service closed at 2:00 pm and no one inside branch know what happen in car and I have to wait until Monday morning. More

Great customer service! The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed More

Courteous and helpful service - easy to arrange appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle. appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle. More