Mercedes-Benz of Richmond - Service Center

Dropped my car a day before for the 7:30 am appointment the next day. thinking it will be done by lunch time. Got a txt around 3:30 to pick up my car. The car was not washed and there were grease marks. La the next day. thinking it will be done by lunch time. Got a txt around 3:30 to pick up my car. The car was not washed and there were grease marks. Lady offered to put it through the car wash but at that point who wants to wait. Every thing else was fine. Car was gone there for a recall service. More

Mcgeorge Mercedes has been my service provider for the past 19 years and two Mercedes. The service is always great! past 19 years and two Mercedes. The service is always great! More

Promptly received for my scheduled appointment. Recall was performed in a timely manner. Waiting area was comfortable with coffee and snacks. All personnel I Encountered were clear and polite Recall was performed in a timely manner. Waiting area was comfortable with coffee and snacks. All personnel I Encountered were clear and polite More

Lost faith in Mercedes because of this service department. Called them first , explained my issue and even explained the service bulletin on Mercedes website claiming issues with my car not starti department. Called them first , explained my issue and even explained the service bulletin on Mercedes website claiming issues with my car not starting after warmup due to a computer update.. . Drove it in last week and was confirmed if it needed an update it would come out my diagnostic fee ($260+) . Been calling all week with no reply till last Friday when I got a call explaining they had to charge me for fuel (I explained I wouldn’t stop for fear if I cut the car off it wouldn’t start and okayed the 5 gallons they claimed I would be charged . Called all weekend to finally get a call back today saying they didn’t see any issue (but admitted to it running rough while getting fuel) but they needed more time so I would need to pay another diagnostic fee until they saw an issue (per hour) .. I refused , that could go on and on with no proof they did anything. I have 3 Mercedes, but this would more than likely be my last.. Good luck if you bring your car here out of warranty… More

My vehicle was serviced in a timely fashion and everyone was very friendly and professional. Christina kept me informed on the status of my vehicle. was very friendly and professional. Christina kept me informed on the status of my vehicle. More

My concerns were listened to and addressed. I was welcomed warmly with a quick turnaround I was welcomed warmly with a quick turnaround More

This dealership is efficient and professional. It is staffed with long term employees who know their customers. It is staffed with long term employees who know their customers. More

Very good service, they also wash my car. it takes less than hour to wait. it takes less than hour to wait. More

I received a warming welcoming greeting when I arrived from Sam and Steve, both are friendly and professional! Steve explained the re-call process and delivered on time, Steve’s a tremendous asset to y from Sam and Steve, both are friendly and professional! Steve explained the re-call process and delivered on time, Steve’s a tremendous asset to your team of professionals! More

Everyone was very helpful at the dealership from the ASP to the cashiers. Quick turnaround to the cashiers. Quick turnaround More