Mercedes-Benz of Richmond - Service Center

I think I have adequately expressed my satisfaction with the service that was rendered and believe you should not request your clients to say more by filling out this space as mandatory. Robert F. Kay Sr the service that was rendered and believe you should not request your clients to say more by filling out this space as mandatory. Robert F. Kay Sr. More

Very professional and friendly staff. Easy to do business with. I was in and out in a timely manner. Easy to do business with. I was in and out in a timely manner. More

Great, knowledgeable, staff. The surrounding are always clean and inviting. Everyone I dealt with was professional. The surrounding are always clean and inviting. Everyone I dealt with was professional. More

They rip you off left and right. They charge $700 labor to change 2 break pads. They charge $700 labor to change 2 break pads. More

Pretty efficient and good at keeping me apprised of service matters. Staff in service and parts were friendly and helpful. service matters. Staff in service and parts were friendly and helpful. More

Service was excellent, done when promised, and my car was clean. The service writer was very professional and very helpful clean. The service writer was very professional and very helpful More

First time bringing my new Mercedes in for service and it was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. More

My service representative was excellent. Everything was accomplished as requested. Pick up and drop off was easy. Everything was accomplished as requested. Pick up and drop off was easy. More

Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. More

Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued c He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued customer! More