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Mercedes-Benz of Scarborough

Scarborough, ME

Overview
Reviews
Vehicles
4.6
955 Reviews
Call Dealership (207) 358-6351
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137 US Route 1

Scarborough, ME

04074

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Showing 955 reviews

July 11, 2025

Steve Temple was excellent and found my car with some very specific details that II wanted . More

by susaneuc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Temple and Erica in finance , Jared Young, Brandi Lawler
Report | Print
July 10, 2025

My service appointment was excellent. Emily handled my issues and clearly communicated what was needed for my vehicle. The part was not in stock so she booked me an appointment for next w More

by Dave O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
July 10, 2025

The staff are very friendly, helpful and thorough with the services needed on my Mercedes. More

by debkenney345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
July 10, 2025

Stathi was very helpful and patient in helping us find the perfect car. He took the time to assist with whatever we needed, and we never felt rushed. More

by Usaforparent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efstathios Papanikolaou
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July 09, 2025

Poor communication, lost my key to my car, when asked about status of vehicle- messages rarely returned (if at all), stated they would drop my new key off in mailbox (did not happen). They did replace my More

by SG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Report | Print
Jul 11, 2025 -

Mercedes-Benz of Scarborough responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Michael Street Service Manager mstreet@group1auto.com

July 08, 2025

Actual mechanical work on the car is satisfactory, however the customer service follow up was almost nonexistent. My car was there for 3 day and I had to call to find out any info/updates on my car. T More

by captlima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Multiple people in the service department
Report | Print
Jul 10, 2025 -

Mercedes-Benz of Scarborough responded

Thank you for taking the time to share your feedback. While we’re glad to hear that you were satisfied with the mechanical work performed on your vehicle, we sincerely apologize for the lack of communication you experienced during your visit. We understand how important timely updates are, especially when your vehicle is in our care for multiple days. This is not the level of service we strive to provide, and your experience has been shared with our team to ensure immediate improvements in our follow-up process. We truly value your business and appreciate the opportunity to address this. If there’s anything further we can do to make things right or assist you in the future, please don’t hesitate to reach out to me directly. Warm regards, Michael Street, Service Director Mercedes-Benz of Scarborough | mstreet@group1auto.com | (207) 510-2268

July 05, 2025

Great service in an urgent situation 700 miles from home and on a holiday weekend More

by r.w.phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
Jul 07, 2025 -

Mercedes-Benz of Scarborough responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2025

Terrible service dept. overbooked and unreliable. Never done on time. Will not buy a Mercedes again More

by slamjam51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jul 03, 2025 -

Mercedes-Benz of Scarborough responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Michael Street Service Manager mstreet@group1auto.com

June 30, 2025

The appointment was easy to make. When a problem was found, the service department was able to properly correct the issue and my car was ready as promised. Excellent service and cus More

by Anita66Anders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil ( in service)
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Jul 02, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2025

Josh at Mercedes was efficient and phenomenal. The customer service inspired us to return and stay with Scarborough. More

by chris s.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
Jul 02, 2025 -

Mercedes-Benz of Scarborough responded

Hi Chris, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

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