Mercedes-Benz of Scarborough

Service is always excellent but super pricey! Brought my car in for an oil change and a recall fix. They noticed it still had the original battery (six years old) and performed a load test on it (which it car in for an oil change and a recall fix. They noticed it still had the original battery (six years old) and performed a load test on it (which it failed). I really appreciate the attention to things like that but then they quoted $400+ to replace the battery when it should be around $200. They also charged me $100 to replace an exhaust clamp. Just seems high to me. So it’s all a balance. More

Very good service overall and the loaner car was a huge help as a part ended up on back order. Service representatives all very knowledgeable and attentive. help as a part ended up on back order. Service representatives all very knowledgeable and attentive. More

Excellent experience from start to finish. Extremely comfortable atmosphere and very friendly staff. I will most definitely be returning and referring others to this dealership. I was impressed with e comfortable atmosphere and very friendly staff. I will most definitely be returning and referring others to this dealership. I was impressed with everyone we dealt with! More

Good service and explanation on a recall. Had a loaner so I could shop and even a cup of coffee and a pastry for good measure I could shop and even a cup of coffee and a pastry for good measure More

Bought previous Mercedes from Prime Mercedes. Always had good service. Employees pleasant to work with. Felt I received a good deal on the vehicle purchased and received a good price on my trade-in. good service. Employees pleasant to work with. Felt I received a good deal on the vehicle purchased and received a good price on my trade-in. More

This was a huge waste of my time. I received a notification that I needed to get my air bags replaced and then told the replacements were in and to come in to have the work done. I came in and le notification that I needed to get my air bags replaced and then told the replacements were in and to come in to have the work done. I came in and left my car and took their loner. I drove about 5 miles and received a call informing me that my parts were not in. I live an hour away from the dealer. When I asked how I was going to be compensated for the 2 hours I will never get back I was told "unfortunately there is nothing...." More

Dick meranowas awesome went above and beyond to locate my van rare to find today in commitment to Customers and is honest and deligent great experience van rare to find today in commitment to Customers and is honest and deligent great experience More

Mohamed Fakory in service you can trust. I would use him again. But, The reason that I can’t 100% recommend them is that they have tried to charge us for parts and service that were under warranty still. again. But, The reason that I can’t 100% recommend them is that they have tried to charge us for parts and service that were under warranty still. This occurred when Mohammed not involved, it should be noted. He has regained some of our trust in Prime Benz. More

Tony made my experience AMAZING!!! I will be keeping my business there thanks to Tony. I loved how he didn't pressure me just listened 😊 business there thanks to Tony. I loved how he didn't pressure me just listened 😊 More

Excellent diagnosis and service...Good follow up on repairs and rapid delivery of the vehicle back to us. Understandable explanation of what repairs were necessary repairs and rapid delivery of the vehicle back to us. Understandable explanation of what repairs were necessary More