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Mercedes-Benz of Sudbury
Sudbury, MA
3,066 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,066 reviews
November 13, 2025
The dealership lacks communication between service advisers and the client. My car was there for 2 days on the 2nd day. I had to make two phone calls before I got to talk to someone about whether my c advisers and the client. My car was there for 2 days on the 2nd day. I had to make two phone calls before I got to talk to someone about whether my car was ready. Which was ready around 10 in the morning? And I didn't here from anybody until I called at 1 o'clock in the afternoon. More
by rpdevincent
Employees Worked With
November 13, 2025
Wow, last month the great guys at this dealership saved my trip when the 'check engine' light came on in my 2016 C300 as I was driving on the Mass Pike from NYC to Waltham - they fit me in for an emergency my trip when the 'check engine' light came on in my 2016 C300 as I was driving on the Mass Pike from NYC to Waltham - they fit me in for an emergency appointment at 7 a.m. the next morning and found the problem was covered by a Mercedes extended warranty that I didn't even know about. They fixed the problem and also gave my car a thorough inspection. They took charge of my situation and had me out the door and back on the road the same morning. A most impressive experience, I am so thankful for them! More
by cranster
Employees Worked With
Daniel Kristof
November 11, 2025
Efficient, friendly and very helpful service done in a timely manner. Convenient location to get to. timely manner. Convenient location to get to. More
by Peter
Employees Worked With
November 05, 2025
Brian is very organized, polite and knowledgeable. The service is very customer friendly and easy going. The service is very customer friendly and easy going. More
by anette.stilz
Employees Worked With
November 05, 2025
This dealership is clean and comfortable to wait for your car. They offer snacks and beverages. I waited 3 hours for my 10k service, with the 4 wheel alignment, wiper blades and inspection sticker which I re car. They offer snacks and beverages. I waited 3 hours for my 10k service, with the 4 wheel alignment, wiper blades and inspection sticker which I requested and thought was very reasonable. They cleaned my car inside and out! Fred explained everything to me answered all my questions. I love how they text you a video of the car review and send you a detailed report on your car. You can also communicate with your representative at anytime via text with questions. I highly recommend Mercedes of Sudbury! More
by Leeajade
October 24, 2025
Very pleased with the service Manny provided Very professional, courteous and helpful 5 star professional! professional, courteous and helpful 5 star professional! More
by YA1776
October 23, 2025
It was absolutely phenomenal experience buying a car there and working with Vito A. & other personnel there and working with Vito A. & other personnel More
by Harry
October 22, 2025
I had a wonderful experience @Mercedes Benz of Sudbury. .. What has always been a stressful situation for me, Chris Leigh Sales Advisor made the process pleasant from beginning to end. He is professional, .. What has always been a stressful situation for me, Chris Leigh Sales Advisor made the process pleasant from beginning to end. He is professional, honest, personable and very knowledgeable..Never once did he make me feel pressured and his expertise helped me make my decision on buying my dream car. I am extremely grateful!!!! More
by Zenaida Doherty
