Mercedes-Benz of Sudbury

The dealership was clean, well organized and everyone was friendly. I was greeted as soon as I drove in and even pointed out the state inspection was due. was friendly. I was greeted as soon as I drove in and even pointed out the state inspection was due. More

They should just sell Mercedes and not other brands they know nothing about also they should be aware what options the car has before they advertise it this was the worst experience I ever had buying my t know nothing about also they should be aware what options the car has before they advertise it this was the worst experience I ever had buying my truck I ever had in my life my test drive was only a mile long Nobody can tell how a car runs and handle in just one mile. The sales person took me to a parking lot and said. Do a circle with the truck what do you mean I said he said turn real sharpe and do a complete circle and then we when back to the dealership I didn’t understand this test drive at all driving one mile do a complete circle and then return to dealership. But it was a beautiful truck that’s what caught my attention. So I put a deposit down about 7 days later I had the check to pay for the truck while I was waiting for the check I asked the sales person to send me the window sticker to see what options this truck had because I was never shown what this truck had and didn’t have. But the sales person always had a excuse not to send it to me So the day came the sales person said your truck is ready for pickup they told me to hire uber to give me a ride which I live 2 hours away. We get there they said the truck was all clean ready to go Well it was not That just set me in bad mood which led to many other issues about this truck they advirtised it had all these options and did not have which led to bringing a manager to talk to me about what’s my issues were. And I said you can’t sell something you say this truck has but dose not have. Well this was a huge argument but finally settled on a agreement we spent all day trying to get this truck ready for me to drive it home and it never happened now the dealership is closing for the day and I said to the sales person now what how are we getting home tonight which I live 2 hours away I demanded that they gets us home and the sales person said had to go get permission from upstairs to get permission to get me and my wife home Well they said call uber and come back tomorrow that didn’t happen I came back the day after the next day. Now I have this. Truck it is beautiful runs great More

I had a very positive experience from the salesperson. Dakota, to the product specialist, Jonny. Having a 2 hour tutorial really made a difference. Kudos to all. Dakota, to the product specialist, Jonny. Having a 2 hour tutorial really made a difference. Kudos to all. More

From the moment I arrived at the dealership and met Daniel and Vito, to the fantastic vehicle orientation at pickup with Jonny, I have been impressed. These individuals are extremely knowledgeable abou Daniel and Vito, to the fantastic vehicle orientation at pickup with Jonny, I have been impressed. These individuals are extremely knowledgeable about Mercedes vehicles and supportive of the customer throughout the experience. Particularly enjoyed our time with Jonny, who imparted necessary information with skill while keeping us engaged and laughing while learning. Would highly recommend this Mercedes dealership and Jonny! More

Everyone at Mercedes-Benz of Sudbury was amazing! Naseem Tahmilli was professional, helpful and a pleasure to work with. Josue, who helped with my financing, was also top-notch. This made my experien Naseem Tahmilli was professional, helpful and a pleasure to work with. Josue, who helped with my financing, was also top-notch. This made my experience awesome! I would recommend them and this dealership to anyone and everyone and I will. More

Was previously a customer of a different dealership. Had an urgent need for a state inspection, called the store and they told me to come in. I was greeted by Manny and he took the car directly to the b Had an urgent need for a state inspection, called the store and they told me to come in. I was greeted by Manny and he took the car directly to the back. He walked me around the dealership and made sure that I was comfortable in the waiting area and got me a cup of coffee! Within the next 30 minutes, he came back and said that there was wear on the rear tires and recommended replacement. As well, he notified me of upcoming service interval. I authorized the replacement of the tires and then went on the Internet and saw that Manny’s price for the tires was better than you can get online!!! When the car was finished, Manny came over and personally walked me through what would be needed on the next visit, and gave me all of his contact information. He also told me there was a discount coupon for my service that was due on the next visit. About a month later, we went back for the service. There was an odd noise inside the car and we knew it would take several days to diagnose. Manny gave me a loaner car that had 9 miles on it, that’s right brand new! The service interval was completed and the diagnosis of the noise took several days and all along the way I would get texts and updates from Manny. When the car was done, he told me to come in at my convenience and we went to pick it up and the car was fully washed and vacuumed. You couldn’t ask for better service, Manny is clearly dedicated to and passionate about what he does. He is all about excellent service and communication. Manny knows what to do to earn loyalty and build trust. We are now customers for life! More

The other key actor in the whole event is Jonny. Jonny is a treasure! I don’t know why every dealership doesn’t have a Jonny! If they did, no one would ever purchase a car anywhere else. Jonny train Jonny is a treasure! I don’t know why every dealership doesn’t have a Jonny! If they did, no one would ever purchase a car anywhere else. Jonny trained me on both cars how to drive them and how to use all the myriad functions that are in the vehicle. I am slow technologically. He is extremely patient with my slowness. Not only that, he encourages me to have multiple visits. He never seems too busy to accommodate. I am already here at my second lesson with Jonny. He took time out of his day to accommodate my complicated schedule. The whole experience is top of the line. I am a happier person because of Charles and Jonny! More

This is my third car that I am getting from Mercedes. Great service. Vito was great explaining everything giving differences between models to be able to make the right decision. Great service. Vito was great explaining everything giving differences between models to be able to make the right decision. More

Jonny and Charles were amazing to work with! Charles was very helpful during the sale and Jonny made the onboarding fun and easy! He spent time going over all of the tricks and tips for making t Charles was very helpful during the sale and Jonny made the onboarding fun and easy! He spent time going over all of the tricks and tips for making the driving and user experience the best possible! I would highly recommend spending time with Jonny to get the most out of your new vehicle! 10/10 More