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Mercedes-Benz of Sudbury
Sudbury, MA
3,026 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,026 reviews
August 04, 2025
The service department offers clear feedback and any work that needs to be done and acts in a pleasant professional way. that needs to be done and acts in a pleasant professional way. More
by jim
August 04, 2025
Jonny was patient, informative and knowledgable. I would encourage everyone with a new car to seek him out. The hour or so spent is well worth it and he is just so kind and made sure that he touch I would encourage everyone with a new car to seek him out. The hour or so spent is well worth it and he is just so kind and made sure that he touched on all the important things that I needed to know. Thank you Jonny for your time and for being an awesome teacher! More
by maggieru
August 02, 2025
I wanted to take a moment to share our appreciation for the exceptional experience we had during our recent technology orientation session with Jonny. He was professional, knowledgeable, and incredibly pa the exceptional experience we had during our recent technology orientation session with Jonny. He was professional, knowledgeable, and incredibly patient. We were grateful for the clear and thorough manner in which he explained each feature, ensuring we felt comfortable before proceeding to the next. His thoughtful support was truly appreciated. Jonny’s approachable and respectful demeanor made the session both informative and enjoyable. He is a valuable asset to your dealership, and we thank you for offering such a helpful service. More
by Truongm308
August 02, 2025
He was extremely knowledgeable about the car and answered all of my questions with confidence and clarity. When I decided to purchase the vehicle, he was very accommodating—offering to hold the car until I r all of my questions with confidence and clarity. When I decided to purchase the vehicle, he was very accommodating—offering to hold the car until I returned from vacation and making the pick-up process smooth and convenient. Great service overall and an excellent salesperson. Highly recommend! More
by Astrid.descoutures
Employees Worked With
August 02, 2025
They took care of me from the moment I arrived. Credit the good repair of my cars to them. No hesitation to have them take care of the cars Credit the good repair of my cars to them. No hesitation to have them take care of the cars More
by Satisfied customer 2
August 02, 2025
Easy to deal with. Seamless experience. They were extremely thorough This site is miscounting words. Seamless experience. They were extremely thorough This site is miscounting words. More
by doughodes
August 02, 2025
Dakota, our sales consultant was very helpful throughout the process. She proposed different models/options based on what I was looking for. She was very responsive throughout the process. Thanks! the process. She proposed different models/options based on what I was looking for. She was very responsive throughout the process. Thanks! More
by Binou10
August 01, 2025
!!!To the Owner of This Dealership!!! On October 17, 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and con 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and continued lack of transparency from your team. 1. Misleading Advertisement and Poor Sales Experience The advertisement stated the car had one previous owner, but the CarFax revealed four. The salesperson was unprepared, admitted this was their first sale, and could not answer basic questions about the vehicle. Question: “How do we connect the navigation system?” Answer: “Oh, here is the dash cam!” 🤦 This raised red flags and gave us an uneasy feeling from the beginning. 2. Warranty Discussion At the finance office, I requested comprehensive warranty options and pricing. I was offered a 3-year, $3,000 warranty that only covered electronics. Thankfully, I declined it. If I hadn’t, my total would have ballooned to $20,000—a price completely unjustified considering what followed. 3. Immediate Mechanical Issues: Oil Leak and Safety Concerns Day 1: Since we picked up the car from the dealership a burning oil smell came through the vents when using the AC or fan. Day 10 (Oct 27, 2024): “Low oil level” warning appeared. I paid $125 for an oil change, but the smell persisted. Day 26 (Nov 12, 2024): Paid an additional $522 to identify and fix an oil leak and clean significant oil buildup under the engine—a fire hazard and clear evidence the car was not safe to drive at the time of sale. Even after repairs, I had to top off oil every 300 miles. I kept a case of Castrol oil in the car at all times, anticipating constant issues. On July 4, 2025, after 9 months of purchase and Odometer recording only 2600 miles while driving locally, both the EPC light and check engine light came on. 4. Dealership’s Response On or around July 8, 2025, I brought the car back to your dealership for inspection. A service department employee told me: “Sir, I recommend taking the car to an Audi dealership—we’re not specialized in Audi vehicles.” My response: “Then why did you sell me an Audi without first having it inspected by someone who is qualified?” The head of your service department tried to downplay the issue, saying he also owns an Audi and “oil leaks and consumption are normal.” I emphasized: “The problem is not oil consumption. The problem is MY ENGINE BROKE DOWN.” 5. Zero Accountability After leaving the vehicle with you for four days, my wife received a call to pick up the car, with the GM claiming over the phone that this issue is not your dealership’s responsibility. This phone call, like the rest of our communications was provided with no response. Following this, my wife left a review and received a reply suggesting we contact Arshad, your GM at farshad@herbchambers.com. We did. No response. My brother-in-law also followed up. No response. We called to speak with the GM. No one answered. No one returned our calls. It’s now been three weeks—our car is still sitting outside. What We’re Asking: You advertise transparency, fairness, and accountability as core dealership values. If that’s truly the case, we are respectfully demanding a clear and written public response from someone in leadership: Do you, as the Owner, General Manager, or CEO, have anything to say? We have: Emailed Called Left reviews Provided our home address, email, and phone number We have made every effort to handle this respectfully and privately. Your silence speaks volumes. If You Still Choose Not to Respond, We Will Proceed With: Reporting this incident to Herb Chambers Corporate and Mercedes-Benz USA Filing a formal complaint with the Better Business Bureau Contacting the Office of Consumer Affairs Consulting legal representation for further guidance We are asking for transparency and accountability. If you believe this is not your responsibility, then put that in writing. Either way, we are prepared to pursue the proper legal and consumer protect More
by Marvin Key
July 31, 2025
Do not do business with Dakota Haddad or Mercedes Benz of Sudbury. They are dishonest. In February of 2025 I ordered a new Mercedes CLE 300 Cabriolet in good faith. All the options were verified. The color o Sudbury. They are dishonest. In February of 2025 I ordered a new Mercedes CLE 300 Cabriolet in good faith. All the options were verified. The color of the vehicle and soft top were to be black. After waiting 6 months for delivery, I was finally told to inspect the vehicle for delivery on July 29th. Without letting me know in advance, I came upon the vehicle with a red top. The vehicle is a complete joke. In my opinion, Dakota Haddad and the management of Mercedes Benz in Sudbury were aware of the change in color of the soft top and chose not to inform me, hoping and praying that I would be stupid enough to pay 75k for this xxx clown car. Not happening. Stay away from Dakota Haddad and Mercedes Benz of Sudbury! More
by Dflopez
Employees Worked With
July 29, 2025
Excellent dealership! The sales department is exemplary and the service department beyond excellent ! Wonderful experience! The sales department is exemplary and the service department beyond excellent ! Wonderful experience! More
by Carthy
Employees Worked With
Other Employees :
Main receptionist
