Mercedes-Benz of Sugar Land

Called to get a quote for repair, transfered to the service department, put on hold for 21 min before i decided to call back, then they hang up on me, so i call back, they transfer me again and after w service department, put on hold for 21 min before i decided to call back, then they hang up on me, so i call back, they transfer me again and after waiting another 4 1/2 minute i give up. 2 minutes later someone from the service department calls me back and starts talking about something totally differen and when he realises the called the wrong person ythey hang up on me again. UNPROFESSIONAL AND NOT WORTHY OF A LUXURY BRAND. WOW More

Very unprofessional service! As a good customer called took appointment, walked in picked the car, gave the offer finish the documents, purchased the insurance and waiting for t As a good customer called took appointment, walked in picked the car, gave the offer finish the documents, purchased the insurance and waiting for the keys when salesman inform that finance team need more time to evaluate the profile. Next day they asked for more documentation then immigration. All sent all positive and verbally approved and asked to come in 1 hour to pick the car. 2 hours later I called as i was waiting and standby. In response they said tomorrow morning it will be ready. Kept following up for 5 days and no response. Today got call that lease rejected with no reason. Screwed my credit, paid for insurance which i have to pay the first month regardless and no explanation by Mercedes team. Super disappointed and frustrated. Never coming back to this branch who doesn’t have basics of customer service. More

My experience with Mercedes-Benz of Sugarland was extremely disappointing. End of November, I had found a car on their website that I was excited about and drove an hour to see it. However, upon clos extremely disappointing. End of November, I had found a car on their website that I was excited about and drove an hour to see it. However, upon closer inspection, it became evident that the car had some issues, including damage to the front bumper and steering wheel. Although the sales representative acted surprised, it was clear to me that these issues were not disclosed upfront in their posting; but, they offered to fix them right away if I wanted to go through with the purchase. So I chose to purchase, and was driving it fixed up by mid-December. To make matters more concerning, when I then tried to list the car on Turo, I discovered that it had an open recall. This was surprising because I specifically asked the sales representative about any alarming information in the car's history report, and was assured that it was clean. When I raised my concerns with the sales representative and later with the sales manager, James, I was met with a dismissive response. They claimed that since I bought the car "as is," I was responsible for any issues. Despite their initial promise to address the recall by January, it still remains unresolved. When I returned to the dealership this last weekend, James, the sales manager, only offered me trade-in value for the car. This left me feeling deceived and frustrated. I am deeply disappointed by the lack of transparency and accountability at Mercedes-Benz of Sugarland. Their actions have resulted in unexpected financial burdens and less money for my family. It is disheartening to think that the sales representative and sales manager are seemingly unaffected by the negative impact they have had on customers. I hope that this review serves as a warning to others considering doing business with Mercedes-Benz of Sugarland. It is important to thoroughly inspect any vehicle and ensure complete transparency before making a purchase. I’ve also learned that I cannot trust anyone at a car dealership. More