Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Waco - Service Center

Waco, TX

4.8
76 Reviews

76 Reviews of Mercedes-Benz of Waco - Service Center

Sort by
August 31, 2025

Very highly recommended this dealership! Pablo in sales, Sean and Wallace are amazing. Thank you again! More

by Damien Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Wallace, Caroline, Pablo
Report | Print
Sep 03, 2025 -

Mercedes-Benz of Waco responded

Hi Damien, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

August 31, 2025

Sean and Wallace are both amazing to work with! Highly recommend this dealership for service and sales! More

by Damien Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Shipman, Wallace Fletcher, Caroline Cruz
Report | Print
Sep 03, 2025 -

Mercedes-Benz of Waco responded

Hi Damien, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

July 11, 2024

Absolutely amazing service. Won’t be going anywhere else after my recent visit. Superb!!!! FABULOUS SERVICE TEAM More

by J.J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline, Wallace, George, Clay, Marco, Pedro, Zach, J-Rod, Dimitri
Report | Print
Jul 12, 2024 -

Mercedes-Benz of Waco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

December 11, 2023

Service Adviser George Pelonis was very. courteous & treated me with respect & focused on what service needed for my Mercedes More

by lharrell28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Pelonis
Report | Print
Dec 14, 2023 -

Mercedes-Benz of Waco responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 15, 2023 -

lharrell28 responded

Thank you!

December 09, 2023

Everything was handle on a very professional level. I am a very satisfied with the service I received More

by shirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Report | Print
Dec 12, 2023 -

Mercedes-Benz of Waco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 06, 2023

Fast appointment and fast service. Wallace made sure all my needs were taken care of to keep my Mercedes running smoothly. Would highly recommend Waco Mercedes. More

by Veronicalcalandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wallace
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Waco responded

Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Waco. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 30, 2023

Mercedes-Benz of Waco does an excellent job maintaining my vehicle. The staff is very professional, courteous, and provide wonderful customer service! More

by jbeceiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Report | Print
Dec 03, 2023 -

Mercedes-Benz of Waco responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

November 21, 2023

George took care of everything! He was very accommodating and helped get me back to driving my Mercedes in timely manner More

by Shelly Stoessell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Report | Print
Nov 23, 2023 -

Mercedes-Benz of Waco responded

Hi Shelly, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 06, 2023

Great dealership and the staff are always nice and willing to help. I have not visited the dealership and had anyone to be rude to me. I greatly appreciate this dealership and the staff members. More

by deandrea_petty
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline
Report | Print
Nov 09, 2023 -

Mercedes-Benz of Waco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 30, 2023

Servicewriter listened to concerns and took positive action to diagnose and schedule repair; then had a loaner reserved during the repair. More

by majorprophet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
Nov 02, 2023 -

Mercedes-Benz of Waco responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

1
2
...
8