Mercedes-Benz of Waco - Service Center

I took my Mercedes 250C I n for air conditioning issue on a Thursday. The tech did several checks and verified I need a new compressor. The Service advisor told me the total cost was $2,206. Before he tol a Thursday. The tech did several checks and verified I need a new compressor. The Service advisor told me the total cost was $2,206. Before he told me the price, he checked the part list and noted that there was a part missing on the list and he added the part. Also, I provided a 15% off coupon that was an online coupon. I saw the service advisor put this on his computer screen. He said it would be the following day before the compressor arrived and installed. I gave him this OK to proceed with installing the new compressor. I got a call the following day from my service advisor that the car was ready for pick up. When I got there, the service advisor I was working with was on his lunch break. He had provided paperwork for the other service advisor to check me out. When I got there the price had increased by $300 to $2,506 and I asked why the price increase. He looked and could not explain why. He called the original service advisor and asked if $2,206 was correct and the he said yes. The service advisor then called his manager and he came over. I asked him about the 15% discount and neither one could find the note the original service advisor had inputted. They asked me to show them the 15% discount and I had deleted it from my phone. The manager said he would take care of it. The manager sent the new total to the service advisor with the discount applied and the total was $1,977.40. The new total with the 15% discount should have been$ $1,875.1. I questioned the service advisor and said should the total be $1,875.1. And the response was this is what the manage sent. I was shorted $100. If I had not have to make a doctor appointment, I would have requested to meet with this manager. More

Service person was great in taking care of the service I needed and in a timely manner and recommendations that is needed in the future. needed and in a timely manner and recommendations that is needed in the future. More

Service personnel were very friendly and courteous. I received some very pertinent suggestions pertaining to my car and have found them to be most helpful. Service was performed as requested and in a I received some very pertinent suggestions pertaining to my car and have found them to be most helpful. Service was performed as requested and in an acceptable time frame. More

The workmanship was excellent on the repair of my GL450. The job was performed ahead of schedule and I was pleased with the results. The job was performed ahead of schedule and I was pleased with the results. More

I was in for an emergency repair on my sprinter van and they had the van fixed and everything within 5 hours! Unheard of! they had the van fixed and everything within 5 hours! Unheard of! More

My experience has been great with Mercedes Benz of Waco. The lounge area is nice comfortable and clean. The staff is professional, friendly and helpful. I definitely recommend this dealer to everyone. The lounge area is nice comfortable and clean. The staff is professional, friendly and helpful. I definitely recommend this dealer to everyone. More

My experience was stress free. Associates were respectful and knowledgeable. Kept me informed on issues and contacted me with estimated price. Also explained recommended solution. Associates were respectful and knowledgeable. Kept me informed on issues and contacted me with estimated price. Also explained recommended solution. My car was completed and returned in a reasonable amount of time . More

The Service team, is so much better now, and Caroline, Paul did a great job. 5 star good Job. Paul did a great job. 5 star good Job. More

I appreciate Mercedes Benz of Waco because they were very communicative. At every point they made sure that myself and my dad knew what was happening with my car. I especially appreciate Caroline and her pat communicative. At every point they made sure that myself and my dad knew what was happening with my car. I especially appreciate Caroline and her patience and kindness. Amazing customer service! More