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Mercedes-Benz of Waco - Service Center
Waco, TX
76 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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76 Reviews of Mercedes-Benz of Waco - Service Center
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July 01, 2022
The Service personnel was friendly and courteous. The actual service was done properly and efficiently and I receive my vehicle clean out there at service. Everyone was very professional and courte The actual service was done properly and efficiently and I receive my vehicle clean out there at service. Everyone was very professional and courteous thank you More
by Lorenzo
Employees Worked With
Caroline Macias
June 23, 2022
Great service department! They took care of my immediate need as well as some things that I would have had to make the three hour drive for in a few months! They took care of my immediate need as well as some things that I would have had to make the three hour drive for in a few months! More
by kim
Employees Worked With
Lucas, Caroline, Pablo
June 01, 2022
Half done work isn't better than no work. I purchased a 2021 in October that was missing the Hermes Communication chip. The chip became available in May of 2022 and it was retrofitted by th I purchased a 2021 in October that was missing the Hermes Communication chip. The chip became available in May of 2022 and it was retrofitted by the service department. I appreciate James getting that done. Unfortunately to take advantage of the features of the chip, sales has to register the vehicle to the new owner and in spite of numerous calls and texts to have them do that I get no response from the sales department and very little information from the service department. Customer service requires communication and being helpful to your customers. Apparently Tracy either doesn't understand that or care to do that. More
by Mike L.
Employees Worked With
James, Tracy
May 21, 2022
Hi! I would like to express my gratitude to the Mercedes Benz Of Waco service department!! They went way out and beyond to help service my car after bei I would like to express my gratitude to the Mercedes Benz Of Waco service department!! They went way out and beyond to help service my car after being out of warranty! Just want to say thanks! More
by imeldabrown18
Employees Worked With
Jim and Jacky?
April 28, 2022
I took my sprinter in for a recall service,and I was totally impressed with the speed and Professionalism of this dealership.. totally impressed with the speed and Professionalism of this dealership.. More
by kcvanschaick
Employees Worked With
I’m sorry I didn’t get the name of the service writer.
April 12, 2022
Friendly Staff. Fast and excellent service. Provides free service to your choice of destination til your vehicle has been serviced. Fast and excellent service. Provides free service to your choice of destination til your vehicle has been serviced. More
by WALTERKING657
Employees Worked With
Caroline
April 07, 2022
It was a great experience everyone was so nice And the young lady greeted me as soon as I enter the Service department. I want to say thanks! young lady greeted me as soon as I enter the Service department. I want to say thanks! More
by Peanut6316
Employees Worked With
I don’t remember her name
January 28, 2022
Mr Jim Carey, Service Advisor at the Waco MB Dealer is very knowledgeable and helpful. Very courteous and considerate of any issue we have with our car. very knowledgeable and helpful. Very courteous and considerate of any issue we have with our car. More
by ladyhood25
Employees Worked With
Jim Carey
