Mercedes-Benz of Walnut Creek

It was a long process but Faran was helpful and professional is showing me the cars I was interested in. John helped me understand the financial process and was also friendly and professional. professional is showing me the cars I was interested in. John helped me understand the financial process and was also friendly and professional. More

They were very nice and provided great care and support finding me the car I wanted finding me the car I wanted More

Avoid at all costs! They don't deserve any stars. Mercedes Benz of Walnut Creek sold me an unsafe/undrivable 2021 Volvo XC90 Recharge Inscription. It's been sitting at m They don't deserve any stars. Mercedes Benz of Walnut Creek sold me an unsafe/undrivable 2021 Volvo XC90 Recharge Inscription. It's been sitting at my local Volvo dealer for several weeks due to a very serious open recall involving the hybrid battery - which has the potential to make the vehicle spontaneously combust! It could take up to a month to get the parts/make the highly complex repairs to the vehicle. The Volvo dealer would not even allow me to take the vehicle/bring it back once the parts were available because the car was deemed unsafe to drive/house!! Did Mercedes Benz of Walnut Creek know how serious the recall was prior to selling me the car? Also, MB of WC misrepresented how the car was to be shipped from Northern CA to Southern CA. I paid top dollar to have the car delivered and pick up my trade-in; however, it was delivered on a trailer towed by a pick-up truck. Lastly, MB of WC didn't disclose the vehicle had mismatched tires, was missing the hybrid charging cable and the cargo cover - which are standard items on this model. I've contacted both the dealership/parent company Sonic Automotive, but they've been ignoring my communications. BUYER BEWARE!!!!!!! More

They are the best dealership in the state of California in sales and service and great value! in sales and service and great value! More

Car buying process took too long even though we already agreed on a price beforehand. In addition, the car was not detailed properly. It looked like it was washed in a rush. For a supposedly luxury brand agreed on a price beforehand. In addition, the car was not detailed properly. It looked like it was washed in a rush. For a supposedly luxury brand, I didn’t feel luxury at all More

Always great service from the service department and the sales department. Friendly staff and convenient location sales department. Friendly staff and convenient location More

The Dealership is a very well oiled machine. Everyone worked well as a team to provide outstanding all around service. Thank you! Everyone worked well as a team to provide outstanding all around service. Thank you! More

Very unhappy with the salesman, before the contract was signed, he was calling us every few minutes but never returned any calls after the car got delivered and they received the down payment. Very unprofe signed, he was calling us every few minutes but never returned any calls after the car got delivered and they received the down payment. Very unprofessional, never seen this bad service from any other Mercedes dealers!! Sorry to say that it wasn’t a very pleasant experience with the salesperson. More

It was totally awesome and excellent vehicle purchase experience with trust, honesty, and transparency. Everything processed smoothly and seamlessly! experience with trust, honesty, and transparency. Everything processed smoothly and seamlessly! More