Mercedes-Benz of Walnut Creek

I was treated with courtesy and the sales rep Edwin did not try to up sell any additional pricier options. He was very straightforward with me from the earliest text message until the final handshake. not try to up sell any additional pricier options. He was very straightforward with me from the earliest text message until the final handshake. More

I went today and purchased a 2017 Nissan Rogue S! Best experience I've ever had at a dealership. They were super nice and very helpful, Ali was my salesman and he was wonderful! I highly recommend hi Best experience I've ever had at a dealership. They were super nice and very helpful, Ali was my salesman and he was wonderful! I highly recommend him and the dealership to buy a car from! Great customer service the moment I reached out about the vehicle, through the whole process, made is very easy for me throughout the whole experience. Thank you again Ali for the best service I have ever received buying a vehicle! You are my hero! More

I bought my 4th car from Walnut Creek Mercedes. I have worked with Marjorie Hermenez for the last three cars. I find her to be extremely helpful. She understands my disability and works to make ev I have worked with Marjorie Hermenez for the last three cars. I find her to be extremely helpful. She understands my disability and works to make everything easy for me. The service department is good to work with also. More

Everything went smooth until it came to the financing guy. I was able to do most of the paperwork and credit application online prior to my appointment time. My sales guy was great to work with. He got a guy. I was able to do most of the paperwork and credit application online prior to my appointment time. My sales guy was great to work with. He got a lot done before I arrived. He took his time with me with the test drive and going over the features and controls. Then, we waited, nearly 3 hours for the finance guy. If it wasn’t for us being nearly done with the deal and everything else going smoothly, I would’ve walked. We, my wife and were so annoyed we rushed through in the dude’s office, didn’t add anything, just wanted to get home. More

Excellent service! Wonderful salesperson and attention to customer satisfaction and needs, and very beautiful showroom! Wonderful salesperson and attention to customer satisfaction and needs, and very beautiful showroom! More

Excellent choice. great team. Great customer service. Great experience. Thank you to Angelique @ Mercedes Benz Walnut Creek great team. Great customer service. Great experience. Thank you to Angelique @ Mercedes Benz Walnut Creek More

Bao provided is with great services and support. He went over the process and allowed us take out time and consider what we wanted to do. He went over the process and allowed us take out time and consider what we wanted to do. More

I’m shocked with the lack of customer service we have received with the Finance Department. I have escalated my issues 3 levels to the general manager and still no response. I bought a car on 11/28 and t received with the Finance Department. I have escalated my issues 3 levels to the general manager and still no response. I bought a car on 11/28 and traded in a Mercedes with a payment due in 3 days that was already in progress and the finance manager doing the paperwork said no worries you will be refunded. It would have been refunded through Mercedes Financial Services except this agency did not pay the car when I bought the car on 11/28. They requested another payoff amount on 12/9 which was lower since I had already made another payment and the Mercedes Financial Services told me the agency is responsible to refund the money as they paid less than what was on the purchase contract. We also had an extended service warranty in the car we traded in and he said he would take care of it and he never responded to my emails trying to get a status on when we will receive our prorated refund. I have made countless calls, left messages and emails and no response at all. I have never experienced this level of disregard and respect for returning customers. I’m going to make sure I share this experience with all my family and friends. More

Walnut Creek Mercedes is welcoming and inviting. Sales team met me at outside and immediately made me feel at ease.. Sales team met me at outside and immediately made me feel at ease.. More