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Mercedes-Benz of Walnut Creek
Walnut Creek, CA
388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 388 reviews
September 28, 2025
I’m very happy with the car and glad I decided to go electric. I wouldn’t feel as confident in my choice without the support and professionalism throughout the process provided by Angelique. She provide electric. I wouldn’t feel as confident in my choice without the support and professionalism throughout the process provided by Angelique. She provided excellent service! More
by Princess
Employees Worked With
Angelique Lavaly
September 26, 2025
The worst experience ever, I got a car and I can’t use it because the tag is not with the car, and whoever does the tags is on vacations and they use a third party, that company doesn’t answer either… Jasmin because the tag is not with the car, and whoever does the tags is on vacations and they use a third party, that company doesn’t answer either… Jasmine sales agent absolute disrespectful. They lied to me, they told me one price which wasn’t true, delivery was awuful, people didn’t speak English. They told me I had complimentary service attached to my vin and it was also a lie, I have everything written. Denouncing this to the business bureau. this has been a nightmare. More
by miguehar
Employees Worked With
Jasmine
September 26, 2025
Excellent experience at Walnut Creek Mercedes. Salesman was very knowledgeable and easy to work with. Finance folks very pleasant and thorough. Follow up visit pleasant as well with front desk p Salesman was very knowledgeable and easy to work with. Finance folks very pleasant and thorough. Follow up visit pleasant as well with front desk person, Christian.. More
by gandj33
Employees Worked With
Jose Hernandez; Joaquin Lemus, Christian O'Brien
September 26, 2025
I purchased a Certified Pre-Owned Mercedes-Benz from Mercedes-Benz of Walnut Creek, and unfortunately my experience has been very disappointing. I was promised two keys but received only one. The Mercedes-Benz of Walnut Creek, and unfortunately my experience has been very disappointing. I was promised two keys but received only one. The rear trunk floor panel was hidden under mats and later found broken. The rear subwoofer does not work. Registration paperwork was mishandled, leaving me without a registration or even a temporary placard for weeks. I cannot legally drive the car. Every time I try to resolve one issue, another appears. Communication from the dealership has been poor, and my emails have gone unanswered. This is not what I expected from a Certified Pre-Owned Mercedes-Benz or from a dealership representing the brand. More
by stanislav
Employees Worked With
Christian Wheeler
September 20, 2025
Best car dealership experience I've ever had. The whole process was smooth and quick thanks to Chau and the whole team at this dealership. I will definitely shop here again and will recommend thi The whole process was smooth and quick thanks to Chau and the whole team at this dealership. I will definitely shop here again and will recommend this place to anyone and everyone!! More
by ruiz_pablo
Employees Worked With
Chau Nguyen
September 16, 2025
THEY DONT WANT TO SELL YOU A CAR! Called this dealership multiple times all of which I was given incorrect information except once. The last time I spoke with Ozzy and did get informa Called this dealership multiple times all of which I was given incorrect information except once. The last time I spoke with Ozzy and did get information but zero follow up and I was ready to buy multiple vehicles from the dealership. They obviously could care less whether they sell vehicles. Highly recommend you look elsewhere. More
by cuervoz
Employees Worked With
Ozzy and others
September 14, 2025
This was our trip here to buy a car. Jamiel Medina took us for test drive and then we came back to the dealership to get all the paperwork done. Throughout the all process, Jamiel was Jamiel Medina took us for test drive and then we came back to the dealership to get all the paperwork done. Throughout the all process, Jamiel was friendly, patient and professional. He took the time to explain everything in details so we can understand. We greatly appreciated that. More
by harrypc
Employees Worked With
Jamiel Medina
September 12, 2025
Sold me a car that broke down within in 24 days, major engine failure, horrible communication and refusal to send me any paperwork or invoice for the two times the car was brought in, sales manager was ru engine failure, horrible communication and refusal to send me any paperwork or invoice for the two times the car was brought in, sales manager was rude and unprofessional. More
by Eden
Employees Worked With
Danny Baptista
September 07, 2025
Best experience ever, I live 500 miles away and the entire transaction was easy and seamless! If you want amazing responsiveness and advice, reach out to Jerilyn! She’s the best. entire transaction was easy and seamless! If you want amazing responsiveness and advice, reach out to Jerilyn! She’s the best. More
by Robert.lowe
Employees Worked With
Jerilyn Dungo
