Mercedes-Benz of West Chester Ohio

Do not take your car there for auto body repairs. My car was rear ended and the impact caused damage to the motor. My concerns were expressed at the time the car was taken in for service however nothing was was rear ended and the impact caused damage to the motor. My concerns were expressed at the time the car was taken in for service however nothing was done other than bumper cover replaced. We had to call the owner of the dealership just to get them to address the issue. David Alexander also told our insurance company the damages weren't caused by the accident which caused our claim to be denied. He also tried to charge us $650 for claims that where void due to bumper replacement so our cost should only be $250. I told my husband to go to Mercedes Benz of Cincinnati and I wish he had listen and that I was more persistent. We brought our car in West Chester and from day one we were treated poorly as if they were doing us a favor selling us a car. These people are very rude and arrogant so go to Mercededs Benz of Cincinnati for quality service! More

They had a truck that was the same as mine just 2 yrs newer. Theirs had the same amout of miles as mine they were asking 18000 and offered my 6000 for mine? The sales manager acts as though he is doing a newer. Theirs had the same amout of miles as mine they were asking 18000 and offered my 6000 for mine? The sales manager acts as though he is doing a favor by selling you a car. My suggestion is to find a dealer that will respect you and your buying of a new car. More

Clearly the BEST delaership experience I have ever had..and I have purchased ALOT of cars in my life... 40+. Great dealer exeperience all around...I WOULD NOT hesitate to recommend to others and I hav had..and I have purchased ALOT of cars in my life... 40+. Great dealer exeperience all around...I WOULD NOT hesitate to recommend to others and I have done so. More

Really like this dealership. When I stopped in I didnt know what I wanted and I love that nobody tried to tell me what I wanted. I just got questions about my lifestyle and felt they didnt want to upell m know what I wanted and I love that nobody tried to tell me what I wanted. I just got questions about my lifestyle and felt they didnt want to upell me as much as make sure it was my decision, and just give me the information I asked for. It took a month and they remembered me when I followed up by phone and I bought eventually. Driving my amazing new MB now, and still feel like I made the right choice. Thanks Jason! More

In over 45 years of buying cars, I have never had a better and more enjoyable experience. This was my second Mercedes and a very quick decision after my '99 model decided it was time to retire. I searc better and more enjoyable experience. This was my second Mercedes and a very quick decision after my '99 model decided it was time to retire. I searched the internet for 3 hours the night before and finally decided that my first choice was a 2008 Certified Used E350 4matic at West Chester MB. My first impressions were disbelief when I saw it displayed on the showroom floor. With 45k miles, it was hard to believe that it wasn't new. When researching the car on the internet, I was concerned that this car might not be what I was hoping for since the price was well below other dealers in the area. My first inclination to find out what was "wrong" with this car. That's when I met Chris and the General Manager Craig Thomas. After an hour of inspection, instruction and close observation, I was convinced that I found the perfect Benz for me and my search was over. Since the car was more for my wife than me, I kept my secret till the following morning when I inform her that we were going "car shopping". The expression on her face when Chris gave her the keys to her new car was priceless. The only complaint that she had was that she wanted to change the temporary tag to read 2011 so that the neighbors would think the car was new. More

I attempted to buy my forth and fifth Mercedes last fall from Mercedes of West Chester and was told I was given preferred customer pricing by Jason the sales manager. When I checked his price with other Mer from Mercedes of West Chester and was told I was given preferred customer pricing by Jason the sales manager. When I checked his price with other Mercedes dealers that I had never done business with, to my surprise I received better pricing. I asked Jason to review his numbers and he became arrogantly angry and told me I was a price buyer (like it was a dirty word). He then sent a series of very rude emails basically telling me that Mercedes of West Chester did not want customers like me and that I should take my business elsewhere. When I sent copies of the emails to Craig Thomas the President, he failed to have the professionalism to even respond to me. In December we took our business elsewhere when we bought Mercedes four and five and now five months later we bought number six, all from Mercedes of Cincinnati because they treated us fairly and professionally and they have respect for and appreciate loyal customers. I don't mind being classified as a price buyer if that means researching and buying based on the facts and finding the best overall value for the price. I felt that Mercedes of West Chester's "Preferred Customer Pricing" may mean they prefer the kind of customer who is blindly loyal and willing to leave money on the table. Regardless, there is never a good reason to treat a current or prospective customer rudely. Because of the disrespectful way I was treated I will never buy from Mercedes of West Chester again! More

I currently own 3 Mercedes. Every now and then, on a Saturday, I take one of the cars for a complimentary car wash. Have been doing that for 5 years or more. This morning I was rudely refused the car Saturday, I take one of the cars for a complimentary car wash. Have been doing that for 5 years or more. This morning I was rudely refused the car wash by the partner/owner. He said the policy was changed 2 weeks ago and unless you buy a car from them or have it serviced by them, they will not was the car. I buy parts all the time for my 3 mercedes from this Dealership. I have had my car serviced at the other Dealership and both dealerships are owned by the same people. It is a shame for a Mercedes Dealership to be rude to it's customers. I think the part owner might be discriminating, since I am not the "White Guy". Never had a problem at the Cincinnati Dealership. One at West Chester, people need training in interfacing with the customer. I found the Dealership Owner Partner at West Chester to be rude. Will not recommend the West Chester Dealership to any one. More

My wife and I went to this dealer to purchase a M class. They were busy, the salesman Steve told us about how they were understaffed etc and he had a customer that was in finance having trouble. He explaine They were busy, the salesman Steve told us about how they were understaffed etc and he had a customer that was in finance having trouble. He explained that he would have to keep checking on them to see how they were doing. I told him I was fine with that because I wanted to test drive the car first anyways. Once I mentioned the test drive he immediatly changed the subject. After he checked on his other customers I told him that we were interested in the M class and would like to drive one. He kept changing the subject everytime that I said I would like to take it for a test drive. Going into how the people did not have good credit and they were having trouble getting something worked out. I thought he should not have been discussing someone's financial problems with another customer. I thought it strange that he would not want us to test drive the vehicle. He then asked us what price range we were looking at. I was offended at this point and told him that the price range that I am looking at is the price range of the M class but I am not buying a car that I have not test driven. He once again changed the subject so I just told him that I had to go because I want to buy a car tonight and I guess you guys are too busy so thanks for your time. The entire time I do not think he knows he offended me. He said ok gave me a card and told me to come back anytime if I wanted to drive one??? I then called the next morning to see if I could testdrive then car at lunch time and take it home to my wife which is about 5 miles away so she could take it around the block. He said that they dont let people do that.. Any way I purchased a ML350 at lunch from Mercedes Benz of Cincinnati (about 20 miles away)at lunch after I brought the car home to my wife so she could drive it and see it. They had no issue with me taking the car home to my wife. The Customer service at Mercedes Benz of Weschester needs work. More