Mercedes-Benz of Wilkes-Barre

Want to please. Did normal service and checked for bumper to bumper warranty issues and corrected. Tried to find rattle that did not manifest itself with maintenance Did normal service and checked for bumper to bumper warranty issues and corrected. Tried to find rattle that did not manifest itself with maintenance supervisor involved. More

Above abd beyond. Courteous The staff was accommodating , courteous and professional. They addressed my concerns and fully explained the repairs needed. They provided a loaner The staff was accommodating , courteous and professional. They addressed my concerns and fully explained the repairs needed. They provided a loaner vehicle and the repairs were timely made. My service adviser Mark kept me updated throughout the process. More

good experience it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all s it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all settings on radio and was looking in compartment in middle. Driver should be told not to change owners settings on anything. Thank you. More

2014 E350 Overall good. But i am extremely disappointed in the fact that i was sold a CPO warranty with the understanding it was the same as factory warranty. Overall good. But i am extremely disappointed in the fact that i was sold a CPO warranty with the understanding it was the same as factory warranty. This is not true....this does not cover everything that a factory warranty cover. I had to pay for a washer fluid reservoir out of pocket. Even though i still have a warranty. This is not acceptable. More

Marc Wheeler He’s always very nice and accommodating! I will never take my vehicle anywhere else. Thanks, Marc for always taking care of me and my car. He’s always very nice and accommodating! I will never take my vehicle anywhere else. Thanks, Marc for always taking care of me and my car. More

Outstanding sales experience with Joe and Shane I just purchased a 2018 Mercedes GLE 350 service loaner from this dealership. From beginning to end, my sales consultant, Shane, and the brand manager I just purchased a 2018 Mercedes GLE 350 service loaner from this dealership. From beginning to end, my sales consultant, Shane, and the brand manager, Joe, made the process seamless, quick, and painless. Shane was extremely knowledgeable about the vehicle and Joe made the numbers work - no games and no hidden fees. Joe was straightforward about the numbers and within a few minutes, we had a deal. The F&I manager, Peter, had all the paperwork ready and within a few minutes, all was finished. These three (3) gentlemen were outstanding to work with. I highly recommend Joe and Shane. BTW, neither of them asked me to write a review- I did so because their hard work and professionalism should be recognized. Steve Fendler More

User friendly Service appointment required more work but Marc went out of his way to make the inconvenience very tolerable Car was available to use as requested and Service appointment required more work but Marc went out of his way to make the inconvenience very tolerable Car was available to use as requested and to use until my car was ready 2 days later More

Great Servics The service personnel go out of their way to make things right for the customer. They explore every possibility to save you time and money! The service personnel go out of their way to make things right for the customer. They explore every possibility to save you time and money! More

My car Great job first time after 4 years of having my car was there ever a problem with it I’m happy it was solved quickly and didn’t cost me a arm and a le Great job first time after 4 years of having my car was there ever a problem with it I’m happy it was solved quickly and didn’t cost me a arm and a leg More

Service improved Service dept has improved greatly over the last couple years. 3 years ago service was bad but upon returning now they were much better. Therese cimini Service dept has improved greatly over the last couple years. 3 years ago service was bad but upon returning now they were much better. Therese cimini More